Retail Projects & Programs Manager (PPM) en Mountain Warehouse
Mountain Warehouse · London, Reino Unido · Hybrid
- Professional
- Oficina en London
The Retail Projects & Programs Manager plays a key role in driving and supporting business transformation within the retail function. This role is responsible for managing and delivering a structured program of retail and cross-functional projects that enhance operational efficiency, customer experience, and commercial performance across retail. Working closely with the Senior Head of Retail transformation and cross-departmental teams, this role ensures projects are effectively scoped, tested, implemented, and evaluated.
Key Responsibilities
Program & Project Management
- Develop, maintain, and evolve a structured program of retail projects and transformational initiatives in alignment with business objectives.
- Manage end-to-end project delivery, from scoping and planning through to execution and post-implementation review.
- Coordinate and align activities across multiple departments to ensure timely delivery of cross-functional initiatives.
- Identify dependencies, risks, and potential issues within projects, escalating where necessary to ensure smooth delivery.
- Monitor project budgets and ensure initiatives are delivered on time and within financial parameters.
Business Improvement & Analysis
- Proactively identify opportunities for process improvement and efficiency within retail operations.
- Lead test-and-learn trials and pilot programs to validate new ideas, processes, and technologies. Conduct analysis and reporting on trial outcomes, providing clear recommendations and insights for decision-making.
- Gather and interpret feedback from stores and head office teams to continuously improve retail execution.
Documentation & Communication
- Develop and maintain clear, professional documentation including Standard Operating Procedures (SOPs), training materials, rollout plans, and project reports.
- Communicate project goals, progress, and outcomes effectively to key stakeholders across the business.
- Support the Head of Retail in presenting project updates and strategic recommendations to senior management.
- Implementation & Coordination Oversee the implementation of new retail initiatives, ensuring store teams are well prepared, trained, and supported.
- Coordinate cross-functional teams to deliver seamless project execution.
We would like to meet someone who is
- Proven experience in retail project or programme management (Head Office or multi-site).
- Strong understanding of retail operations and the impact of change on store teams.
- Excellent project management, planning, and organisational skills.
- Strong analytical and problem-solving ability, with experience in trials and data interpretation.
- Exceptional communication and stakeholder management skills.
- Proactive and self-motivated, with the ability to drive initiatives independently.
- Proficient in Microsoft Office and project management tools (e.g. Excel, PowerPoint, Smartsheet, Asana).
- Skilled at managing multiple priorities in a fast-paced environment.
- Collaborative, detail-oriented, and committed to quality and consistency.
- Commercially minded, balancing innovation with practicality.
- Confident in constructively challenging processes and identifying improvements.
- Adaptable and effective across teams and organisational levels.
- Ensures all activities align with company standards, operational guidelines, and brand values.
Benefits
- Competitive salary and benefits package
- Hybrid working, 3 days in London based office & 2 working from home
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme
