Business Strategy & Intelligence Manager - Client Journey Program en Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Consumer Client Experience and Governance team is responsible for delivering responsible growth by focusing on the client to transform the business and manage risk.The Consumer Client Experience team is seeking an experienced strategic and client centric individual to join our team as a Business Strategy & Intelligence Manager to support the Client Journey Program

Job Requirements:

Key responsibilities primarily focused on the management of all Client Journey Program sustainment activities such as but not limited to:

• Identifying operational and client experience trends associated with a Journey

• Evaluating new business opportunities to determine optimal target state solution and associated technology

• Optimizing previously identified business opportunities to refine target state design

• Partnering with Journey owners, delegates and leads to drive risk/reward debates and align on Journey sustainment priorities

• Maintaining contemporary process inventories aligned to Journeys in sustainment

• Document sustainment outcomes and prepare executive summaries to drive awareness of Journey status

• Partner with Operational Excellence to drive design, sizing and business case activities to fruition

• Partner with AI Product Management to determine viability of leveraging AI centric solutions to solve client needs

• Optimize and evolve the Journey sustainment framework

• Beyond sustainment activities; this role will also be accountable for driving strategic initiatives and key partnerships such as: Primary partner for our organization with the AI Product Management team to champion integration efforts with the Consumer Client Journey Program

• Engaging with Process Owners to drive thought leadership and ownership of assessing processes e2e while building support resources to assist with these efforts

Required Skills:

• 7+ years in Financial Services with 3+ years in support orientated roles (examples include but not limited to: strategy, process design, business support, portfolio/program management)

• Experience influencing up, down and across the organization to achieve desired outcomes

• Ability to adapt and prioritize competing interests in a fast paced environment

• Strong attention to detail with heightened demonstrated focused on processes, controls and language utilized

• Experience translating business strategy into tactical actions

• Demonstrated ability to challenge the status quo while maintaining strong partnerships to arrive at balanced transformative target states

• Experience leveraging PowerPoint and Excel 

• Ability to achieve goals with limited oversight

Desired Skills:

• Microsoft Visio experience

• Experience driving Client Experience results for a broad business function or line of business

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.

Enterprise Description:

Manages the execution of cross-Consumer & Small Business strategy formulation, initiatives, and insights. Supports Line of Business partners in driving strategy and integrating delivery to ensure growth objectives are achieved. Drives decision, process changes and investments, based on complex market insights and business strategy.

Shift:

Hours Per Week: