Patient Accounts Receivable Supervisor | South Portland, Maine | Full-Time en InterMed

ESSENTIAL FUNCTIONS

• Directly supervises non-clinical personnel (customer service, patient financial specialist, and payment posting specialist)
  • continuously improving and conducting departmental new employee onboarding
  • prioritizing workloads,
  • addressing employee concerns,
  • mentoring and counseling staff to include, 1:1 check ins, annual merit reviews and initiating Performance Improvement plans
  • supporting team members development
  • bi-weekly timecard approval and time off request
  • coordinating and conducting regular staff meetings
• Manage communication with patient statement vendor
• Cultivates a shared vision for the department that is consistent with the organizations' vision, mission and values
• Works with Manager to ensure a positive work environment that encourages the exchange of ideas and knowledge
• Serves as resource in resolving patient statement issues
• Responsible for patient AR management
• Task delegation as it relates to workflow processes
• Management and coordination of Collection files
• Maintain daily, weekly, and monthly collection and metric goals
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
• Increase the collection of outstanding payments within our personal revenue department, as a supervising contributor in the collections process
• Attends meetings as required
• Supports all other projects assigned by leadership.

JOB REQUIREMENTS

• Associate’s Degree Required
• 2-4 years of related Medical Billing experience required
• Prior supervisory experience preferred
• EMR systems experience preferred
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) is required as well as the ability to quickly learn and retain knowledge of how to use the electronic medical record.
• Proficiency with Windows based computer applications
• Ability to work autonomously and collaboratively with team members, including cross coverage to achieve the overall objectives of the department and organization
• Ability to maintain the confidentiality of patient information in accordance with company policy & procedure, and HIPAA regulations.
• Knowledge of medical terminology
• Comprehensive understanding of the revenue cycle
• Knowledge of payers with strength in government payers
• Knowledge of claim billing process
• Strong analytical skills and attention to detail
• Excellent interpersonal, verbal and written communication skills
• Excellent professional judgment, phone skills and decision making ability
• Professional appearance and demeanor
• Ability to prioritize and handle multiple tasks
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
• Ability to demonstrate and uphold InterMed’s Values