Head - APOC, Airport Systems & Services (Delhi, Delhi, IN) en GMR Group - A Global Infrastructure Conglomerate

Accountabilities

Key Performance Indicators

• Strategic Leadership: Provide strategic direction and vision for the APOC & IT applications, aligning it with the overall goals and objectives of the organization.
  Team Management: Lead and manage a diverse team of airport IT operations professionals, including passenger flow managers, security flow managers, aircraft flow managers, and other key roles within the APOC & IT applications.
  Operational Efficiency: Oversee the operational efficiency of the APOC & IT applications, ensuring that airport resources are optimally allocated to minimize delays and disruptions while enhancing passenger satisfaction.
  Collaboration: Foster strong collaborations with internal and external stakeholders, including airlines, security agencies, airport personnel, and regulatory bodies, to ensure effective coordination of APOC operations.
  Decision-Making: Guide the APOC & IT applications team in making real-time decisions to manage passenger flows, security queues, and aircraft movements, with a focus on meeting service level agreements and regulatory standards.
  Data Utilization: Leverage integrated plans, predictive models, CCTV, and other relevant data sources to make informed decisions and implement proactive measures that enhance operational performance.
  Resource Management: Oversee the allocation of resources, such as security lanes, personnel, and aircraft stands, to accommodate fluctuating demand and unexpected scenarios.
  Continuous Improvement: Drive a culture of continuous improvement within the APOC & IT applications, implementing best practices, technologies, and innovative solutions to enhance operational resilience and efficiency.
  Risk Mitigation: Identify potential risks and disruptions within the airport operations and develop strategies to mitigate their impact on passenger experience and overall operations.
  Performance Monitoring: Establish performance metrics and KPIs for the APOC & IT applications , regularly monitoring and reporting on operational performance, identifying areas for improvement.
  Leadership Development: Develop and mentor APOC & IT applications team members, fostering their growth, enhancing their skills, and promoting a culture of excellence and collaboration.

• Percentage of uptime for critical airport applications.
• Average time taken to develop and deploy new airport applications.
• Regular user satisfaction surveys or feedback scores for airport IT applications.
• Annual IT applications budget variance.
• Number of security incidents or breaches related to airport IT applications.
• Vendor service level adherence (e.g., response time, issue resolution time).
• Application response time, latency, and throughput.
• Percentage of IT projects delivered on time.
• Annual cost per user for airport IT applications.
• Ability to scale airport IT systems to accommodate increased passenger and operational demands.

External - Roles the incumbent need to interact with outside the organization to enable success in day to day work

Software partners

Communication Technology providers

Airport IT Service Vendors

Internal - Roles the incumbent need to interact with inside the organization to enable success in day to day work

Airport Operation team

Procurement team

IT Team