Capacity Analyst, OHMG Access Center - Downtown Orlando en Orlando Health

Department: Orlando Health Medical Group Access Center 
Status: Full Time
Title: Capacity Analyst 

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Job Summary:

The Capacity Analyst is responsible for overseeing the master scheduling template, including the design, monitoring, and maintenance of provider scheduling functions across the ambulatory enterprise. The Analyst uses industry-standard best practices and successfully leverages access data analytics to engage with service line partners, access leaders, and Capacity Management. These efforts aim to accelerate access and productivity-related improvements and enhance the overall provider and patient experience by optimizing scheduling.

Essential Functions 

• Ensures that scheduling infrastructure built by the Capacity Management team maintains the highest quality across all aspects of scheduling, including template design, visit types, and decision tree tool build.
• Collaborates with Capacity Management, patient accessleadership, clinical and operational ambulatory leadership, and providers to identify and proactively mitigate issuesthat create barriersto ambulatory access and patient flow.
• Understands and provides template design principles and provider template-related policies and procedures, as well as appointment slot designations and visit types, to meet business/clinical needs.
• Works as part of the Capacity Management team, critically applying performance improvement recommendations based on provider utilization metrics and access data analytics.
• Assistsin the development and communication of clinic policies and proceduresrelated to scheduling and providertemplates.
• Maintains oversight of all ambulatory provider scheduling templates in collaboration with Capacity Management for the assigned department/specialty group.
• Proactively reviews providerschedules and recommendsstrategiesto improve access based on approved guidelines. Uses Epic Template Advisor tools and Access Data Analytics to provide quality assurance reviews and offer service line partners proactive guidance on schedule changes and design.
• Conducts key auditing and reviews of the Capacity Management team’s scheduling infrastructure, including decision tree tools, template, and visit type builds in the system, to ensure each request aligns with OH standards as outlined in standard performance documents.
• Notifies and advises the leader when department negotiations fail and escalation to leadership is required to reach resolution.
• Regularly updates and validates team tools (i.e., SharePoint Dashboard, Template Library) to accurately reflect current data from Epic and changes in department leadership.
• Maintains in-depth knowledge of scheduling and operational considerations within the supported clinical specialties.
• Collaborateswith departmentleadership to facilitateprovider onboarding bymanaging scheduling application setup inEpic—assigns providers to scheduling locations and subgroups, maps visit types, assigns provider visit durations, and collaboratively creates templates that comply with departmental guidelines and policies.
• Works cross-functionally with the access center operationsteam to coordinate, confirm, and troubleshootscheduling access.
• Performs and provides initial investigation findings/discovery to the Capacity Management team using Epic reporting features and/or established reporting tools.
• Acts proactively to identify potential roadblocks/obstacles to patient accessfor the department, provider, and/or clinic, and keeps the team supervisor/manager informed of the status, including providing timely feedback/follow up to stakeholders. Serves as the subject matter expert for assigned departments/divisions.
• Leverageslocalsystems as needed to efficiently perform all functions.
• Understands and communicates enterprise and department/division policiesrelated to scheduling,rescheduling, and template building.
• Analyzestemplate structuresfor accuracy, appropriateness, and validity priorto release.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Education/Training

• A bachelor’s degree is required. An associates degree and two (2) years of directly related work experience (in addition to the requirements listed in the Experience section) may substitute for the bachelor’s degree. A high school diploma or equivalent and four (4) years of directly related work experience (in addition to the requirements listed in the Experience section) may substitute for the bachelor’s degree.

Licensure/Certification

• Epic Cadence or Prelude Certification is required.

Experience

• Two (2) years of experience in hospital/medical operations related to patient access and clinicalsystems required.

• A minimum of one (1) year of experience in Epic Decision Tree, Cadence, and Prelude.
• Basic knowledge of medical/clinical terminology.
• Basic knowledge of template strategy.
• Knowledge of Ambulatory scheduling, registration, and back-office (medical assistant) workflows.
• Holds strong analytical and problem-solving skills.
• Strong understanding of EMR (EPIC) information systems, business processes, the key drivers, and measures of success for the relevant business.

*****Minimum of 1 year experience building and maintenance of Provider templates******