- Junior
PRIMARY PURPOSE:
The Sales Support Specialist (SSS) is responsible for managing, qualifying, and dispositioning inbound
leads including handoff. The SSS collaborates with internal and external stakeholders to support the success
of blood drives. Operating remotely, the SSS provides territory gap support. Additionally, this role
contributes to initiatives and supports special administrative projects.
This role requires strong competencies in:
• Customer Focus – Demonstrates a commitment to delivering high-quality service and building
lasting relationships internally and externally.
• Collaboration – Works effectively across teams and departments as well as with individuals to
achieve common goals.
• Communication – Conveys information clearly and effectively, both verbally and in writing.
• Adaptability –Flexible to changing priorities, environments, and needs.
• Initiative – Takes proactive steps to identify and solve problems, improve processes, and support
team success.
• Results Driven – Maintains focus on achieving measurable outcomes and meeting performance
targets.
• Proficiency – Utilizes systems and established processes to effectively manage data and drive
operational efficiency.
DUTIES AND RESPONSIBILITIES:
Please circle the "E" or "R" next to each duty to indicate whether it is "E" meaning it is an Essential
job function or "R" meaning that the duty could be Reassigned. This information will be used to
determine which functions are essential or Reassignable consistent with the Americans with
Disabilities Act (ADA). Such determination requires appropriate management approval.
Essential 1. Lead Management: Triages inbound leads, determines appropriate disposition, and
manages lead lifecycle from intake to handoff. Maintains accurate activity logs in
applicable system(s).
Essential 2. Blood Drive Coordination: Coordinates and sells virtual and onsite blood drives in
alignment with enterprise goals. Ensures accurate record keeping and collaborates with
field teams for seamless execution.
Essential 3. Donor Recruitment: Executes recruitment strategies to engage volunteer blood
drive coordinators, increase first-time donors, and meet performance goals. Manages
blood drive calendar and follows 12-week process, as applicable.
Essential 4. Territory Coverage: Provides temporary remote territory coverage for ensuring
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continuity of service and donor engagement.
Essential 5. Project Support: Contributes to special projects including, software enhancements,
and process documentation to support initiatives.
Essential 6. Training & Development Support: Supports training and onboarding for new hires
and existing staff. Supports with review of training material.
Essential 7. Compliance & Policy Adherence: Ensures compliance with SOPs and regulations.
Adheres to software usage standards and internal policies.
Essential 8. Customer Service & Attendance: Provides high-quality customer service and
maintains punctuality and attendance per policy.
Essential 9. Other Duties: Performs other related duties as assigned.
