A/R Representative II en undefined

Position Overview: Accounts Receivable Collections Representative II

The Senior Accounts Receivable Representative is a key role within our organization and directly impacts the financial performance, balance sheet and cash flow of the organization.  The Senior Accounts Receivable Representative will operate with the highest degree of honesty, integrity, accuracy and timeliness in a fast-paced, deadline driven, team-oriented environment. This position supports the Manager, Accounts Receivable in the following areas: processing sales invoices; cash application; preparing, analyzing and reporting customer account aging’s; collection activities; fielding and resolving customer inquiries, concerns, issues; monthly and periodic reporting; account analysis and reconciliations; monitoring and reporting on at-risk or on slow paying customers; allowance for doubtful accounts determination; and bad debts. The Senior Accounts Receivable Representative is responsible for the daily processing of subsidiary ledger and general ledger entries as well as collections. Responsibilities include, but are not limed to, accounts receivable, invoicing, performing calculations, general ledger account research, troubleshooting, developing relationships with customers, maintaining organized files, receivable collections and other duties as assigned by A/R Manager.

Essential Functions:

• Collections - Responsible for the timely collection of assigned customer portfolio to ensure no past dues exist.
• Prepare, review, analyze and report customer account trends, aging and in detailed fashion.
• Process and verify customer’s applications for credit
• Address and resolve any customer inquiries, issues, and concerns in a timely, accurate and highly professional manner
• Track, document and maintain records of all delinquent accounts
• Create ad hoc reports as requested by Finance/Accounting management
• Perform special projects and other responsibilities as assigned and requested by the A/R Manager
• Participate in cross-functional task forces, as requested
• Researches and processes customer claims of invoice payment
• Researches and processes charge backs, returns, and bad checks
• Responds to accounts receivable phone inquiries and provides appropriate follow up
• Corresponds with customers as necessary in order to update accounts
• Regularly works with secure data relating to credit card/bank account receipt transactions requiring strict confidentiality
• Assists with related special projects, as required
• Performs related duties as required
• Assure timely collection of monies due.
• Weekly reporting of AR collection projections and delinquent accounts
• Interface with customer service, sales organizations and senior level management in communicating and resolving issues.
• Analyze customer accounts at the time of application for any skipped or partial payments, or customer errors. Contact customers immediately to resolve any remittance discrepancies.
• Accounts Receivable analysis and reporting, identify critical issues.

Qualifications:  

• Portfolio/Account management experience with $5 to $10 Million accounts 
• High School Diploma or equivalent combination of education and experience required.  College degree recommended.
• Minimum of two years in commercial (not consumer) accounts receivable or commercial collections experience required.
• Minimum of two to three years experience in insurance and financial field preferred.
• Must have strong computer skills and the ability to service customers. Intermediate level proficiency with Microsoft Office Suite (EXCEL, WORD, PowerPoint, Access) and Outlook (pivot tables, v-look-ups, and macros)
•  Superior spreadsheets skills and a good knowledge of Microsoft Excel and Outlook.
• Great Plains experience preferred. 
• Strong analytical and problem solving skills.
• Excellent written and verbal communication skills are a must.

Company Profile:

Founded in 1992 and based in Atlanta, Safe-Guard Products is driven by the steadfast commitment to provide unparalleled service and the highest quality vehicle protection products to the automotive, RV, marine, and motorcycle/powersports industries. In their twenty-five-year history, Safe-Guard has grown to over 500 employees across the U.S., with a client roster of over 35 leading brands, who serve over 10,000 dealers, and protect over 11 million consumers under Safe-Guard contracts. 

Safe-Guard’s mission is to provide products and solutions to the motor vehicle industry that drive customer retention and protect consumers from the perils of ownership. Safe-Guard is experiencing dynamic growth and has earned a stellar reputation from customers, partners, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of value-added technology, marketing, and training solutions, and 3) unparalleled client and customer service.

EOE Statement:

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.