Supervisor, Customer Relationships na Proponent

Are you an aviation enthusiast who is looking for a career with a high-flying and rapidly growing company? Look no further! As the world’s largest independent, employee-owned distributor of aircraft parts and with over 10 locations around the globe, we are looking for ambitious and talented individuals who are ready to propel Proponent to new heights. If you’re ready to take your career to the skies, apply today and embark on an exciting journey with Proponent.

Supervisor, Customer Relationships

Job Location: Brea, CA

Job Summary: 

The Supervisor, Customer Relationships leads a team within the Customer Service function responsible for the timely resolution of customer order inquiries and issues to insure the successful delivery of products and services according to customer needs. Team may be responsible to perform activities such as: quoting activities, interacting with existing customers to increase sales of the Company's products and services, timely purchase order review, order entry activities and may also manage post-order administration activities (i.e. date changes, quantity changes, expedites, etc.), uses reports and metrics to proactively identify and resolve customer issues. S/he leads the day-to-day activities of the Customer Service function, acts as the 'go-to' person for system or process related questions. Moreover, s/he serves as a trusted partner to discuss and challenge existing processes and drives continuous improvement and excellence in the customer experience. S/he proposes improvements based on best practices and innovation to enhance the day-to-day operations within Proponent. S/he is responsible for developing the team to build and maintain compelling customer relationships which are engaging, genuine, trustworthy, and valued; create exceptional customer experiences by providing fast, easy and reliable service; and work towards growth and continuous improvement of all aspects of the Customer Service function. S/he ensures the strategic vision and goals of the Company, and the Customer Service organization are well-communicated; ensures employee performance outcomes and behaviors are in alignment; champions individual professional development within the team and makes time to mentor; empowers the team with what they need to complete their daily tasks via servant leadership principles; and ensures there is proper and complete communication between internal team members and external stakeholders. Whenever deemed necessary, the Supervisor, Customer Relationships shall support and/or temporarily handle their 'own group' of assigned customers.

Requirements for Success:

• Associates Degree or Business equivalent experience
• 3 Years of Related Work Experience, Including 1-2 years in Leadership Experience
• Relationship Management
• Proficiency With ERP Software and Salesforce or Similar CRM Application
• Knowledge of Customer Service Processes
• Critical Thinking and Problem Solving Skills

Our Company Culture:

As an employee-owned company for more than 30 years, we have learned that when we listen to our employees and do what is best for them, our success becomes the success of our customers and suppliers. Ownership is deeply ingrained throughout the company, and this creates a culture where employees have a strong personal investment in the company’s success. This in turn leads to actions driven by values rather than rules, and a commitment to upholding the values of integrity, agility, empathy, and intelligence.

Benefits and Perks of joining the team: 

• Medical, Dental, and Vision plan options
• Employee Stock Ownership Plan
• Vacation, Sick, and Holidays
• Good work-life balance