Patient Financial Services Representative en undefined

About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

This position is a Sunday - Thursday 1:00 p.m. - 9:30 p.m. role.

About the Role:

The Patient Financial Services Representative plays a critical role in ensuring the financial aspects of patient care are managed efficiently and accurately within the healthcare setting. This position is responsible for assisting patients with billing inquiries, insurance verification, and payment processing to facilitate a smooth financial experience. The representative acts as a liaison between patients, healthcare providers, and insurance companies to resolve billing issues and clarify financial responsibilities. By maintaining detailed records and providing clear communication, this role helps to optimize revenue cycle management and enhance patient satisfaction. Ultimately, the Patient Financial Services Representative contributes to the financial health of the organization while supporting patients through often complex billing processes.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Experience in a healthcare financial services or billing environment is required.
• Proficiency with electronic health record (EHR) systems and billing software.
• Strong understanding of medical insurance terminology and billing procedures.
• Excellent communication and customer service skills.
• If recovering, 2 years of continuous, verifiable abstinence.

Preferred Qualifications:

• Certification in medical billing or coding (e.g., Certified Professional Biller) is advantageous.
• Experience working with multiple insurance providers and familiarity with Medicaid and Medicare billing.
• Knowledge of healthcare compliance regulations such as HIPAA.
• Ability to handle complex billing scenarios and negotiate payment arrangements.
• Bilingual skills to assist a diverse patient population.

Responsibilities:

• Respond promptly and professionally to patient inquiries regarding billing statements, insurance coverage, and payment options.
• Verify patient insurance information and eligibility prior to services being rendered to ensure accurate billing.
• Process payments, set up payment plans, and document all financial transactions in compliance with healthcare regulations.
• Collaborate with healthcare providers and insurance companies to resolve discrepancies and denials related to patient accounts.
• Maintain accurate and confidential patient financial records and assist in preparing reports related to patient accounts receivable.

Skills:

The Patient Financial Services Representative utilizes strong communication skills daily to clearly explain billing information and payment options to patients, ensuring transparency and understanding. Analytical skills are essential for verifying insurance coverage, identifying discrepancies, and resolving billing issues efficiently. Proficiency with healthcare billing software and electronic health records enables accurate data entry and management of patient accounts. Customer service skills are critical in managing sensitive financial conversations with empathy and professionalism. Additionally, problem-solving abilities help navigate complex insurance policies and payment plans to support both the patient and the healthcare organization.