VA Case Manager (Discharge Planner) en Bradford Health Services

About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

The VA Case Manager coordinates the overall plan of care for VA (Veterans Affairs) patients with alcohol or drug problems from admission to continuum of care planning to discharge.  Acts as a patient and family advocate in coordination with treatment personnel to ensure patients are being treated effectively and within VA guidelines.  Provides on-site support to patients to include inpatient treatment and after care guidance.  Works with the billing department to ensure proper billing codes and procedures assigned.    

II.    PRIMARY DUTIES AND RESPONSIBILITIES:

Work with Crisis department to identify and place VA approved patients.

Provide supervision and oversight of the day-to-day patient admissions process – ensuring patients arriving for admission are routed through the admission process with dignity and efficiently.

Meet with new patients within 24 hours of placement to connect with them, summarize treatment care and offer support as needed.

In partnership with Business Development and as needed, act as the company contact to local VA offices and respond to any questions or provide clarification.

Supports and assists assigned Care Team members in all areas of staff supervision, including:

Monitoring all measurements and practices to assure departmental standards are met or exceeded.

Providing ongoing training to staff.  

Collaborate with corporate, facility, and regional office management to assure goals are met.

Provide daily reporting to Crisis Department regarding up-to-date patient numbers, bed availability, continuum of care plans, and other requested information.  

Meet with Executive Director, Clinical Director, and medical team regarding program options, care plans, and any changes in VA benefits.

Maintain expertise in VA program and care options to insure “best-in-class” support to this patient group.

Ensure staff possesses a working knowledge of appropriate emergency, benevolent and/or self- help referral information.

Assist VA patients with daily life skill support and connection to outside services (initiating disability process, bill-pay, banking, budgeting, housing).

Transport patients or arrange for transport to local offices for outside services as needed. 

ESSENTIAL JOB REQUIREMENTS: 

College Degree preferred.  2-4 years’ experience in healthcare support or delivery preferred.

Demonstrate excellent communication (written and verbal) skills required.  

Comfortable working with the public. 

 Must be CPR certified and capable of administering CPR.

Communicate effectively both verbally and in writing with referrals, other members of management, coworkers, patients, potential patients, and families. 

Maintain appropriate professional boundaries and confidentiality, including a working knowledge of 45 CFR “Health Insurance Portability and Accountability Act” and 42 C.F.R. Part 2 “Confidentiality of Alcohol and Drug Abuse Patient Records” with respect to patient and potential patient identifying information and health information.  This position has unrestricted access to identifying information and health information concerning patients, potential patients and participants. 

Must maintain a professional demeanor and appearance, must not appear impaired or disoriented, but rather must present coherent and articulate speech, kept appearance, alert, oriented, and responsive to patients', potential patients’ and families’ needs and concerns.

Demonstrate knowledge of substance use and substance use disorders 

Demonstrate knowledge of marketing and customer service specific to VA programs.

Demonstrate basic computer skills and tying proficiency.

 If recovering, two years of continuous, verifiable sobriety.  (See Sobriety Policy.)