Broker Agent Trainee en UVL Logistics

Roles & Responsibilities:

• Learn and understand UVL’s brokerage systems, processes, and compliance requirements.
• Assist experienced Broker Agents with day-to-day freight coordination and load management.
• Support customer and carrier communication, including updates on load status, tracking, and delivery issues.
• Source carriers and negotiate freight rates to ensure profitability while maintaining customer satisfaction.
• Enter and maintain accurate load details in the McLeod system.
• Resolve service issues promptly and professionally.
• Develop and maintain strong working relationships with customers, carriers, and internal teams.
• Participate in regular performance reviews and training sessions as part of the development program.
• Demonstrate strong ethical conduct and uphold UVL’s values of integrity, safety, and service excellence.

Qualifications/Experience:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous customer service, logistics, or sales experience a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving and time management abilities.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Ability to multitask in a fast-paced environment.
• High attention to detail and accuracy.
• Team-oriented attitude with a willingness to learn and grow.

Training Program Overview:

• Duration: 6–12 months (depending on experience and performance).
• Focus Areas: Logistics fundamentals, freight negotiation, carrier relations, customer account management, and compliance.

Upon successful completion, trainees may advance to a Broker Agent role with full-load management responsibilities and earning potential based on performance.