- Professional
- Oficina en Charleston
Job Title: IT Systems Manager
Department: IT
Reports To: Director of Finance
Location: The Dewberry Hotel – Charleston, SC
Who We Are
At The Dewberry, we are a close-knit team of passionate professionals dedicated to delivering flawless, world-class service while upholding our distinct brand standards. Every teammate is an essential contributor to the success and spirit of our hotel, and we take pride in creating unforgettable guest experiences rooted in authenticity, humility, and innovation.
Position Overview
The IT Systems Manager is responsible for overseeing, maintaining, and enhancing all information technology systems that support The Dewberry’s operations. This role ensures seamless performance of hotel systems—including property management, point-of-sale, telecommunication, and network infrastructure—while safeguarding data security and compliance. The IT Systems Manager partners with department heads to ensure technology enables exceptional service delivery in line with The Dewberry’s brand of Southern Reimagined hospitality.
Key Responsibilities
Systems Management & Support
- Oversee daily performance of hotel IT systems including PMS (Property Management System), POS, sales & catering, reservations, and accounting platforms.
- Manage installation, configuration, upgrades, and troubleshooting for hardware, software, servers, and network infrastructure.
- Serve as primary point of contact for system vendors, external IT support, and technology service providers.
- Monitor system performance and proactively address issues to minimize downtime.
Data Security & Compliance
- Maintain cybersecurity protocols, firewalls, and antivirus protection to safeguard guest and company data.
- Ensure compliance with PCI, GDPR, and other relevant data security standards.
- Conduct periodic system audits and ensure regular data backup and recovery procedures.
Strategic Planning & Projects
- Evaluate new technology solutions to enhance operational efficiency and guest experience.
- Partner with leadership to develop and implement IT strategies aligned with business goals.
- Lead IT-related projects including system upgrades, migrations, and integrations.
- Provide reporting and analytics to support decision-making across departments.
Team & Training
- Provide end-user support and training to hotel staff on IT systems, ensuring proper use and efficiency.
- Collaborate with People & Culture to ensure onboarding includes appropriate IT setup and training.
- Support internal teams with hardware and software needs, including laptops, desktops, mobile devices, and guest-use technology.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Minimum 3–5 years of IT management experience, preferably in hospitality or a related service industry.
- Strong knowledge of PMS, POS, telephony systems, Microsoft 365, and network infrastructure.
- Demonstrated knowledge of cybersecurity practices and compliance requirements.
- Excellent troubleshooting, communication, and project management skills.
- Ability to manage vendor relationships and negotiate service agreements.
- Professional, resourceful, and adaptable in a fast-paced luxury hospitality environment.
Core Competencies
- Service-oriented mindset with a focus on supporting guest experience through technology.
- Detail-oriented with strong problem-solving skills.
- Ability to work independently and collaboratively across departments.
- Strong organizational and time management skills.
- Commitment to The Dewberry’s culture of excellence, authenticity, and Southern Reimagined hospitality.
Work Environment
- Based on-site at The Dewberry in Charleston, SC.
- Typical schedule is Monday–Friday, with flexibility for occasional evenings, weekends, or holidays as needed.
- Travel may be required at the direction of management and ownership.
Benefits of Joining The Dewberry Team
- Competitive Compensation
- Opportunities for Career Growth and Advancement
- Flexible Paid Time Off
- 401(k) with Company Match at 4%
- Education Reimbursement Program
- Complimentary Downtown Parking
- Dedicated On-Site Workspace
About The Dewberry
Recognized globally for excellence, The Dewberry is a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World and the proud winner of Virtuoso’s Best Independent Hotel award. Located in the heart of downtown Charleston, the hotel borders Marion Square and is just steps from King Street, Museum Mile, and The Gaillard Center. Offering 153 thoughtfully appointed rooms, exceptional service, and unparalleled views, The Dewberry occupies the restored former L. Mendel Rivers federal building (circa 1964). Owner John Dewberry’s vision of Southern Reimagined™ blends mid-century design with Charleston’s timeless charm.
The Dewberry features multiple event spaces, the celebrated cocktail program at The Living Room’s brass bar, the whimsical rooftop Citrus Club, The Spa, The Shop boutique, and The Fifth Avenue Club by Saks Fifth Avenue. Known for authenticity, humility, and innovation, The Dewberry team consistently anticipates needs and exceeds expectations for guests, colleagues, and the community.
