Progressive Pathway Intern en HomeServe USA

Position Overview:  

The Progressive Pathway Program offers students the opportunity to gain real-world experience while developing valuable professional skills. As a HomeServe USA intern, you’ll take part in meaningful projects, collaborate with some of the best and brightest minds in our industry, and contribute to the innovative work happening across the company. Exciting opportunities are available across: AI & Automation, Transformation (Project Management), and Human Resources.  

This is a program split across 2 summers. Selected interns will join HomeServe in June 2026 for the first 10-week internship. In this initial engagement, interns will be fully immersed in HomeServe USA’s operations, shadowing teams to understand how the business runs and contributing to real projects that connect to their field of study. The summer concludes in August with an Intern Showcase, where participants will present their experiences and key learnings.  

In their second 10-week internship, beginning June 2027, interns will return to HomeServe USA to build on the foundation established the previous year. Applying their expanded classroom knowledge, interns will take on greater responsibility and contribute more independently to key departmental projects. Working closely with their Pathway Supervisor, they’ll align their work with broader team goals while continuing to receive mentorship and feedback. The program concludes once again with an Intern Showcase, where participants share their accomplishments and growth. 

By the end of the Progressive Pathway Program, interns will have gained two summers of meaningful, hands-on experience that bridges academic learning with real-world application. Through mentorship, collaboration, and increasing responsibility, participants will develop the professional and interpersonal skills needed to thrive in their future careers. Exceptional interns may also be considered for full-time opportunities at HomeServe USA upon graduation.  

The 3 HomeServe Virtues: The Progressive Intern will bring HomeServe’s 3 company virtues to life – building the mindset and habits of a great teammate and future leader.  

• PERSPECTIVE: The capacity to see beyond individual concerns and act in service of the broader mission.  
• EAGER: Combining hard work, integrity, and a passion for excellence to deliver outstanding results 
• INSIGHTFUL: Combining empathy and awareness to anticipate how your communication and actions influence those around you 

The HomeServe Values:  

• Make it Happen: We adapt, act and deliver under pressure to solve any problem. We meet challenges with innovative solutions, not excuses. 
• Be the Leader: We take ownership from first call to final fix to be the gold standard in compliance and customer service. No blame. No deflection. Just action.
• Unite to Serve: Through servant leadership, we unite teams, partners and customers to achieve shared goals. Meaningful connections = shared victories. 
• Shape Tomorrow, Today: We evolve, adapt, learn and transform to deliver exceptional service; driven by a vision to improve lives at home, now and in the future. 
• Bring the Homey Vibe:  We show up with warmth, care and inclusion making HomeServe feel like home for all: customers, partners and employees alike. 

Responsibilities:

• Assist with day-to-day operations including data entry, document preparation, and meeting coordination. 
• Conduct research and compile reports to support departmental projects and decision-making.  
• Support cross-functional teams by preparing presentations, updating trackers, and summarizing key findings 
• Shadow senior staff to learn about core business functions and professional workplace etiquette. 
• Detailed roles and responsibilities for particular engagements will be outlined during onboarding 

Job Requirements: 

• The Progressive Intern will be expected to work full-time at 30-40 hours/week and will be compensated on an hourly basis.   
• Students must be 18 years of age (or older) by the start of the summer internship assignment.  
• Students must be enrolled in an accredited university working towards a Bachelor’s degree.  
• Minimum GPA requirement of 3.0 on a 4.0 scale in their major, 2.7 overall.  
• Competency in MS Windows, MS Word, MS Outlook and MS Excel  
• Strong analytical, verbal, and written communication; demonstrated ability to work in a team environment 
• Well organized, detail oriented with the ability to work under pressure and meet deadlines. 
• Strong work ethic and willingness to take ownership.   
• Ability to work independently while managing multiple concurrent tasks.        

Minimum Physical Requirements:   

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.  

Hourly Salary (Norwalk, CT): $25/hr.  

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.   

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This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.    

HomeServe USA is an equal opportunity employer.