Hotel Operations Manager - Mandalay Bay en MGM Resorts

Step into a high-impact leadership role at the center of it all. As the right hand to the Senior Hotel Manager, you’ll help lead and energize the Front Desk team to deliver exceptional, lasting guest experiences. From elevating daily operations and driving financial performance to developing talent and bringing the MGM brand to life, you'll be instrumental in creating a welcoming environment where both guests and team members thrive. If you're passionate about hospitality, fast-paced environments, and leading with purpose, this is your chance to make a meaningful difference where it matters most.

THE DAY-TO-DAY:

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE  for hotel operations

• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team

• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development

• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards

• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department

THE IDEAL CANDIDATE:

• 2+ years of prior relevant experience in Supervisory/Management in a similar hotel environment

• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community