Site Operations Manager

Location: Residential Group Home Setting
Reports to: Assistant Staffing Operations Director

About the Role

At OAC, we’re committed to creating environments where clients thrive and employees grow. As a Site Operations Manager, you’ll lead and mentor Direct Support Professionals (DSPs) and Shift Supervisors, ensuring clients receive exceptional care, skill development, and support. You’ll manage operations, maintain a welcoming and safe home environment, and serve as the key link between the site, families, and operational teams.

This is more than a managerial role—it’s an opportunity to make a meaningful impact on both clients and staff while contributing to a supportive, collaborative workplace.

What You’ll Do

Client Support & Care

• Oversee active treatment and skill-building for clients.

• Ensure clients participate in community integration and the Enrichment Center by maintaining a dynamic activity calendar.

• Serve as a liaison for clients’ families, conservators, and guardians when needed.

• Collaborate with Program Managers and Primary Site Nurses to provide a holistic approach to client care.

Team Leadership & Development

• Mentor, coach, and support DSPs and Shift Supervisors to foster professional growth.

• Support hiring, onboarding, and placement of the best-qualified candidates.

• Promote a collaborative work culture through employee engagement initiatives.

• Address performance issues and provide guidance for improvement.

Operational Excellence

• Maintain a clean, organized, and welcoming home environment.

• Ensure compliance with facility safety standards, state regulations, and documentation requirements.

• Monitor budgets, scheduling, purchasing, and inventory.

• Alternate on-call responsibilities, including weekend supervisory home visits.

• Attend operational and site meetings to address client and staff needs.

• Provide coverage to other sites as needed.

Administrative Responsibilities

• Oversee payroll, scheduling, performance reviews, and corrective actions.

• Track and update supply inventories weekly.

• Participate in Safety Committee and Incident Management Meetings, completing follow-up actions as required.

Other Duties

• Perform additional responsibilities as assigned to support the mission and operational needs of OAC.

What We’re Looking For

Education & Experience

• 3+ years of experience supporting clients in the ID/DD field.

• 2+ years of supervisory or management experience preferred.

• Valid TN driver’s license.

• CPR certification within 30 days of hire.

• Professional Crisis Management (PCM) certification within 60 days of hire.

Skills & Competencies

• Strong interpersonal, written, and verbal communication skills.

• Effective time management and organizational abilities.

• Proficiency with Microsoft Word, Excel, and related applications.

• Ability to lift and reposition up to 50 lbs; engage in bending, squatting, and other physical tasks.

Employees Supervised: Up to 30

Why Join OAC?

We value our team and offer benefits designed to support your growth and wellbeing:

• Personal satisfaction from making a difference

• Competitive pay

• Paid training and ongoing professional development

• Comprehensive benefits: Medical, Pharmacy, Vision, Dental, Disability, Life Insurance, and Employee Assistance Program

• Paid time off & paid holidays

• Bonus programs and employee recognition

• Tuition reimbursement

• Career growth opportunities (Leadership track for DSPs, RN track for LPNs)

• 403(b) Retirement Savings Plan

Disclaimer:
This job description provides a general overview of responsibilities and requirements. It is not exhaustive and may be adjusted as business needs evolve. Employment is at-will, and schedules, duties, and responsibilities may be modified as needed.