Residential Operations Manager en None

POSITION SUMMARY:

The Residential Operations Manager oversees the physical plant, equipment maintenance, and accounts payable. As the Safety Officer, this position oversees the facility's Safety Program.  

JOB-SPECIFIC RESPONSIBILITIES:

•    Accounts Payable Management: Oversee and manage accounts payable processes, ensuring timely and accurate payment processing for facility-related expenses.

•    Facility Operations: Direct and manage day-to-day facility operations, including maintenance, repairs, and safety protocols, to ensure efficient and effective facility operations.

•    Materials Management: Supervise and coordinate materials management activities, including inventory control, procurement, and distribution of supplies to support facility operations.

•    Supervise Dietary Services: Provide leadership and supervision to the dietary services team, ensuring high-quality food services that meet regulatory requirements and resident satisfaction.

•    Supervision of Environmental Services: Lead and manage the environmental service staff, overseeing cleaning, sanitation, and waste management practices to maintain a clean and safe facility environment.

•    Team Leadership: Provide guidance, support, and mentorship to departmental staff, fostering a positive work culture and promoting professional development.

•    Compliance and Regulatory Oversight: Ensure compliance with relevant regulations, standards, and policies related to facility operations, materials management, and dietary and environmental services.

•    Budgeting and Financial Management: Assist in budget development and monitoring, controlling costs within approved budgets while optimizing resource utilization.

•    Continuous Improvement: Identify opportunities for process improvement and efficiency enhancements across all areas of responsibility, implementing best practices to drive operational excellence.

•    Communication and Collaboration: Foster effective communication and collaboration with internal stakeholders, including other department heads, administrative staff, and external vendors or service providers.

•    Demonstrates knowledge of Building Codes, minimum standards, and compliance expectations. 

•    Maintains the inventory of facility-owned medical equipment and is responsible for coordinating and obtaining repairs when needed.

•    Follows a preventive maintenance schedule that includes periodic inspections of buildings, grounds, utility systems, and department equipment to ensure good working order.

•    Proactively performs routine maintenance and repairs on plumbing, electrical, mechanical, etc., as directed and following established procedures.

•    Documents findings from inspections on Maintenance Log Cards.

•    Schedules and coordinates the repair or replacement of equipment, buildings, grounds, or utility systems.

•    Performs or coordinates unscheduled maintenance tasks when he deems necessary according to regulations.

•    Maintains facility in good repair to ensure a safe environment.

•    Report all unsafe/hazardous conditions, defective equipment, etc., to the safety supervisor immediately.

•    Leads Safety Committee and EOC Committee.

•    Ensures contractor bids and/or quotes are completed and received promptly.

•    Leads the facility Safety Committee, ensuring safety issues are addressed and resolved during monthly meetings.

•    Develops and provides training to the facility staff regarding its safety program.

•    Follows up with appropriate staff whenever a safety hazard is reported.

•    Is accessible 24/7 to the facility Administrator unless other arrangements have been made and communicated to the appropriate staff.

•    Responsible for selecting candidates for available positions in Plant Operations. Plant Operations staff consists of Housekeeping, Engineering, and Maintenance department staff.

•    Makes suggestions for revising systems & routines, improving department operations.

•    Assists the Administrator/ CEO in developing a fiscally sound department budget.  

•    Provides input into the development & implementation of Plant Operations related facility projects.

•    Evaluate direct report staff using the Nexus performance reviews for their first 90 days and at least once a year afterward.

•    Utilizes knowledge of fiscal management when making daily operational decisions.

•    Monitors staff performance & attendance. 

•    Records variances & counsels staff as appropriate in collaboration with Human Resources.

•    Oversees Plant Operations staff and outlines role expectations. Ensures duties assigned are performed.  

•    Performs periodic safety walks throughout the facility to ensure the facility is free from safety hazards.

•    Demonstrates problem-solving and problem-prevention skills in the areas of maintenance and safety.

•    Performs other duties as assigned.

POSITION QUALIFICATIONS:

EDUCATION:

•    Minimum of High School graduate and/or equivalent is required.

EXPERIENCE:

•    A minimum of five years of related building maintenance experience emphasizes maintenance, repair, and semi-skilled craftsmanship of various building trades, including plumbing, electrical, and painting.

•    One (1) year of supervisory experience is preferred.

LICENSURE/CERTIFICATION:

•    A valid Driver's license