Territory Route Service Manager en Dempseyuniform-2

At Dempsey, we’re proud to serve our customers with dependable service and strong relationships. Our Territory Service Managers play a key role in that mission by leading our Route Service team and ensuring our customers’ needs are not only met, but consistently exceeded.At Dempsey, you’ll be part of a company that values integrity, teamwork, and long-term partnerships. We believe in doing the right thing, treating people like family, and always striving to improve.

What you’ll do

Lead, train, and coach Route Service Representatives and Coordinators, including hiring, onboarding, performance reviews, and regular ride-alongs.

Ensure every route is covered daily; provide backup coverage when necessary.

Monitor operations to improve efficiency, minimize drive time, and maximize productivity.

Partner with customers to understand their needs, resolve issues quickly, and secure account renewals.

Oversee inventory levels, credit control, invoicing, and route profitability.

Manage customer service calls, ensuring prompt and effective resolutions.

Support sales efforts by encouraging upselling, generating leads, and assisting with new installations.

Maintain company standards of safety, compliance, and vehicle care.

Collaborate with Service Supervisors and Managers on fleet maintenance and overall team performance.

Contribute to planning, reporting, and continuous improvement initiatives.

Why join Dempsey

Lead and grow a team where your leadership makes a direct impact.

Build lasting customer relationships with the support of a trusted brand.

Contribute to a business that has been serving communities for generations.

Join a culture that treats people like family and strives for continuous improvement.

What you’ll bring

Supervisory experience in a service, distribution, or route-based environment.

Previous experience as a driver, route service representative, or related role.

Strong leadership skills with the ability to coach, motivate, and hold others accountable.

Excellent communication and interpersonal skills, with the ability to build trust and resolve conflict.

Flexibility to adapt to changing schedules and provide coverage when needed.

Comfort with driving and handling product as part of daily operations.

Solid organizational and problem-solving skills, with attention to detail.

Proficiency in Microsoft Office; ability to learn new systems quickly.

High school diploma or GED required; associate’s or bachelor’s degree preferred.

Ability to pass a DOT physical exam.

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