Client Service Representative en United Veterinary Care
United Veterinary Care · Winter Springs, Estados Unidos De América · Onsite
- Professional
- Oficina en Winter Springs
Client Service Representative – Veterinary Receptionist
Winter Springs Veterinary Clinic is seeking a full-time Client Service Representative (CSR) to join our team in Winter Springs, FL.
CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of our hospital. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.
About Us:
Winter Springs Veterinary Clinic has proudly cared for pets across Winter Springs, Casselberry, Oviedo, Longwood, Orlando, and the greater Central Florida community since 1977. With decades of trusted service, we’ve built a strong reputation for delivering compassionate, high-quality veterinary care at an accessible price point.
Our dedicated team is passionate about providing the very best in preventative medicine, surgery, dentistry, and overall wellness care, ensuring every patient enjoys a long, healthy, and happy life. We take pride in fostering a supportive, collaborative environment where veterinarians and staff work together to deliver outstanding care while building lasting relationships with both pets and their families.
If you’re looking to join a practice with deep community roots, a loyal client base, and a strong commitment to both pets and people, Winter Springs Veterinary Clinic offers an exciting opportunity to grow your career while making a meaningful impact.
Essential Functions and Responsibilities:
- Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
- Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
- Respond with compassion and empathy in stressful and emotional situations
- Maintain a clean, stocked and orderly lobby and front office area
- Educate clients on wellness plans, pet insurance, food and products sold in waiting room
- Perform opening and closing procedures, end-of-day reports and deposits
- Data entry: records, client questionnaires, referral information, etc.
- Ensure that referral letters and lab results go to the corresponding veterinarians
- Admit patient: ensure that patient is weighed and all information is current
Skills and Qualifications:
- Minimum 1 year of experience in a veterinary setting, preferred
- Customer service experience (high volume or call center), required
- General computer skills and ability to learn multiple programs
- Proficiency in front desk equipment (fax machine, credit card machine, copy machine, postage meter)
- Must possess basic math skills when handling deposits and payments
- Able to triage patients over the phone or in the waiting room to determine an emergency or routine office visit
- Excellent communication skills and the ability to problem-solve
- Ability to handle stressful situations and prioritize tasks effectively
- Team player, have patience and maintain a positive attitude
- Must be able to work seated for the majority of the day
Benefits and Perks:
- Paid time-off inclusive of sick, personal and vacation
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
- Medical, Vision and Dental Insurance Plans with multiple options
- Employer-paid Short-Term Disability and Life Insurance
- Long-Term Disability option
- Company-sponsored Employee Assistance Program (Headspace)
- Progyny-Fertility and Family Building Support
- LGBTQIA+ support with FOLX HEALTHCARE
- Sword Digital Musculoskeletal & Physical Therapy Program
- Referral Bonus Program
- DailyPay on Demand
- Employee Discounts for Pet Care
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
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