Area Manager-Atlanta Area en Pet Paradise
Pet Paradise · College Park, Estados Unidos De América · Hybrid
- Professional
- Oficina en College Park
- Provides oversight and guidance to the Resort Managers to provide and maintain standards of conduct, cleanliness, and safety.
- Develops management team through training, coaching and feedback.
- Evaluates Resort Managers in accordance with company standards and guidelines.
- Reviews P&L with Resort Manager and Assistant Manager on a monthly basis and provides written analysis of P&L explaining any spikes or glaring decreases.
- Reviews weekly schedule of resorts to ensure adequate staffing based on forecasted business volume. Analyzes the forecasted occupancy and compares with proposed schedule.
- Pulls Schedule vs Attendance Report to evaluate previous work schedule and analyzes variances with Resort Manager
- Review customer survey feedback on a monthly basis to identify areas of concern or trends. Visits each resort on a regularly scheduled basis; conducts site inspections to ensure cleanliness, maintenance upkeep, marketing efforts, etc. are in order.
- Participates in corporate-scheduled conference calls and meetings and cascades information to Resort Managers.
- Provides resources to Resort Managers on operational, guest and Human Resources issues.
- Reports to Director of Resort Operations
- Participates in community-sponsored events, Chamber meetings, etc. to network with community.
- Ability to manage up to five Resort Managers and work in partnership with all Corporate departments (Marketing, HR, Finance, Maintenance) to ensure policies and procedures are enforced and initiatives are communicated and undertaken.
- Strong leadership and collaboration skills including the ability to guide, direct, and motivate employees
- Ability to speak effectively before groups of customers or employees of the organization.
- Prior experience in retail, restaurant, hospitality operations or similar
- Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
- Ability to read financial reports and manage payroll and inventory
- Associate’s degree or equivalent from two-year college or technical school; or minimum two to four years related experience with strong training skills
- Previous experience in animal care or other related field preferred
- Prior management experience in retail, restaurant, hospitality operations or similar
- Basic skills with common computer software, including Microsoft Office Suite
- Complimentary Pet Day Camp – Bring your dog with you to work!
- 30 Days of Complimentary Pet Boarding (non-holidays)
- On-demand pay with DailyPay
- Discounted Veterinary Care and Grooming Services (per location)
- Dog/Cat Adoption Assistance
- Fitness Reimbursement
- Paid Time Off (both full-time and part-time status)
- 401(k) Savings Plan with Company Match
- Health, Dental and Vision Insurance (full-time status)
- Community Perks Discount Program
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in eleven states with more than 50 locations in operation or under development, Pet Paradise continues to expand in the United States.