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SCA Computer Operator II en SOS International LLC

SOS International LLC · Fort Meade, Estados Unidos De América · Onsite

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Overview:

SOSi is currently seeking an experienced Service Desk Technician to join our team in Fort Meade, MD.

Responsibilities:
  • Assists users via phone and field support in a wide range of computer issues.
  • Installs, upgrades, and maintains desktop and portable computer hardware, software, printers, and peripherals.
  • Troubleshoots and resolves complex technical problems.
  • Enters and updates tickets into the automated trouble ticketing system; tracks trends andrecommends corrective actions; and ensures compliance with applicable security and property accountability requirements.
  • Interfaces with Network Operations team on integration issues and product research andinstallation testing.
  • Provides minor network cabling installations and modifications as required.
  • Other duties as assigned.
Qualifications:
  • Candidate must possess or be eligible for favorable T1 (NACI, national Agency Check) investigation.
  • DoD 8570.01 IAT level I (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP) compliant or higher
  • 3-5 years experience working as an IT help desk technician.
Preferred Qualifications:
  • Active SECRET clearance.
  • Ability to obtain and maintain a U.S. government security clearance
Working Conditions:
  • Working conditions are normal for an office environment.
  • Fast paced, deadline-oriented environment.
  • May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)
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