Automotive Service Manager en Groove Subaru

Description

Groove Subaru is hiring for an experienced, customer-focused Service Manager to lead our service department. This role is ideal for a strong leader who can drive team performance, deliver outstanding customer experiences, and ensure efficient day-to-day operations.

Responsibilities:

• Oversee daily operations of the service department, ensuring a high level of productivity and customer satisfaction.
• Lead, coach, and develop service advisors, technicians, and support staff.
• Manage scheduling, workflow, and repair orders to maximize efficiency.
• Monitor service quality and resolve escalated customer concerns.
• Ensure compliance with company policies, safety standards, and manufacturer requirements.
• Track department performance, including profitability, CSI (Customer Satisfaction Index), and service goals.
• Collaborate with other departments (sales, parts, warranty) to provide seamless customer support.
• Manage budgets, expenses, and department reporting.

Requirements

• Proven experience as an Automotive Service Manager or Service Advisor with leadership responsibilities.
• Strong leadership, organizational, and communication skills.
• Ability to motivate and manage a team in a fast-paced environment.
• Solid understanding of automotive repair processes and manufacturer guidelines.
• Customer-first mindset with a focus on quality service.
• Valid driver’s license with a clean driving record.
• Ability to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States