Sales Administrator en DecisionPoint Technologies, Inc.

Description

The Sales Administrator is responsible for the complete order cycle beginning with the customer purchase order and

concluding with the handoff to Finance and Administration for invoice generation. This position serves as the primary focal

point for the company’s account management team and customer base relative to all booked orders. In addition, this

position is the primary interface with company vendors to ensure timely delivery and fulfillment of purchase orders.

This position is responsible for maintaining profitable customer relationships by ensuring all customer requirements are

met and issues are resolved in a timely manner. Working closely with the company’s sales team and the Finance and

Administration department, the Sales Administrator utilizes an in-depth knowledge of company policies, procedures,

products and programs to provide outstanding customer service and promote a high level of customer satisfaction.

· Provide day-to-day support to the company’s sales team by receiving and processing all customer purchase orders, verifying their accuracy and completeness, and reconciling variances.

· Verify the quantities, pricing and product information on the Customer Quote, Customer Purchase Order, and Customer Order Form (COF) are consistent and if not, resolve any inconsistencies with the sales team.

· Compile data (such as part numbers and pricing) on customers and/or vendors to assist the sales team in the completion of quotes.

· Entry of all purchase orders and change orders with company vendors; follow-up and expedite as needed to ensure

fulfillment in accordance with customer delivery requirements.

· Entry of all sales orders including deferred revenue transactions

· Notification to the Deployment Services department of all internal service requirements

· Entry of all Return Material Authorizations (RMA’s) in accordance with established department policies and procedures.

· Respond to inquiries from Account Managers and customers concerning order status, pricing and lead time. Communicate with vendors to prevent delays in shipments and explore all options to meet customer expectations.

· Administration and coordination of vendor service contracts.

· Maintain all vendor price exceptions received from the account management team and provide notification when the price exceptions are due to expire.

· Negotiate with vendors for pricing, cancellation, restocking, and/or rescheduling terms.

· Manage sales order backlog and vendor open order reports. Ensure schedule dates on the sales orders are aligned with vendor ship dates.

· Attend meetings and conference calls when requested relevant to customer projects and roll-out plans.

· Provide periodic historical customer data as requested by the account management team.

· Process sample/demo requests and follow-up on item status.

· Observe and report risk factors (cancellations, service expirations, aging collections, late renewals, etc.) to counterparts in Accounting and Sales to trigger appropriate account management actions.

· Recommend new policies, procedures and/or corrective action as needed to ensure a high level of customer satisfaction is consistently maintained.

Requirements

Required

o A minimum of three years prior experience in customer service role,

o Must be detail oriented, accurate, and able to provide solid audit trails.

o Ability to analyze and process high volumes of information; manage priorities; provide consistent follow-through.

o Must have excellent interpersonal, verbal, and written communication skills.

o Willingness to work extended hours when necessary to complete tasks assigned.

o Must have a good understanding of accounting principles and internal controls.

o Strong knowledge of Excel and Outlook, as well as other Microsoft Office applications

Preferred

o BS or BA degree preferred

o Prior experience preferably within a distribution company or high-tech manufacturer

o Experience with NetSuite, or other ERP system preferred