Principal, Consumers & Retail Markets en Ofcom

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Please note that this role will close at 00:01 on Monday 13 October, and therefore we advise getting your application in by no later than midnight on Sunday 12 October.

About Ofcom

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the group you’ll be part of

This role sits at the heart of the Consumers and Retail Markets team in Ofcom’s Networks and Communications Group. The purpose of the Group is to advance a better-connected UK so people and businesses can participate in and benefit from a digital society. We do this by helping deliver the connectivity that supports the services people and businesses want, promoting competition and investment in the industries we oversee and helping make sure that communications networks are secure and resilient.

Our work helps drive innovation, deliver consumer choice and value, and makes sure people and businesses get the services they need. Technology in our sectors changes fast and there are always new and exciting issues to explore. In a time of significant digital disruption, we support economic growth by ensuring that our communications infrastructure meets the country’s needs and enables a wide range of digital services.  

The purpose and scope of the role

This is a senior leadership role within the Consumers & Retail Markets team, where you will lead and shape Ofcom’s supervision activities in the telecoms sector, working for the Director of Consumers and Retail Markets.

This is a unique and exciting opportunity to build a new unit, leveraging the assets of the Group, including how best to use our knowledge and intelligence, embracing new technology and ways of working to deliver world class supervision in the telecoms sector, and help make a difference to consumers of today, and of the future.

You will be highly skilled at external engagement and working collaboratively. The role also combines strong analytical skills with experience in team building, excellent leadership and judgement skills, and a broad understanding of the functioning of markets and consumer regulation.

In addition, you will also be expected to contribute to the management of the Consumers & Retail Management wider portfolio and people, working closely with other principals in the team, as well as being part of the senior leadership of the Networks and Communications group.  

Your Key Responsibilities

• Responsible for leading supervisory activities, using highly developed judgement and collaborative skills.

• Build and lead a highly effective supervisory team, with strong links to enforcement colleagues.

• Influence thinking across the organisation by building strong relationships to bring a balanced perspective.

• Advocate the interests of citizens and consumers with external stakeholders, including industry and Government.

• People management responsibilities, helping colleagues to get the most out of their career at Ofcom.

• Promote corporate initiatives that make a positive difference to how we work as a group and organisation.

• Act as a role model, actively demonstrating Ofcom’s values of excellence, collaboration, agility, empowerment and respect.

The skills, knowledge and experience you’ll need for success

• Proven experience in consumer policy, telecoms regulation, or digital markets, and/or in a regulatory supervisory function.

• Scanning Horizons: Strong strategic thinking and programme leadership skills

• Harmonising Work: Ability to navigate complex stakeholder environments and regulatory landscapes

• Executing Plans: Ability to form, lead and motivate successful project teams to deliver complex programmes and projects.

• Articulating Ideas: Excellent communication and influencing capabilities

• Passion for inclusive, future-ready consumer protection

• An appetite for working on dynamic issues and an ambition to shape and influence Ofcom's supervisory functions.

Inclusivity Statement

Ofcom has a clear mission: to make communications work for everyone.  To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK.  We aim to recruit from the widest pool of candidates possible – no matter your social background, age, ethnicity, sexual orientation, gender, or disability. We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.

Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs. You can read more about our Rewards, Benefits and Well-being on our careers page.

Our recruitment processes prioritise accessibility and inclusivity. If you need adjustments, information in an alternative format, or prefer to apply in a different way, please contact us at [email protected] or call 0330 912 1378.

As a Disability Confident Leader, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here.  https://careers.ofcom.org.uk/careers/how-we-hire/