PC Technician en OrthoIllinois

Primary Duties and Responsibilities:

• Troubleshoots, repairs, installs, and maintains PC-related hardware on the network
• Organizes and prioritizes requests for service and on an as-needed basis; works with vendors to resolve hardware and software problems
• Visits departments throughout the company to troubleshoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, scanners, monitors, printers, telephones, and other peripherals
• Delivers, sets up, and assists in the configuration of end-user PC desktop hardware, software, and peripherals
• Tracks inventory by staff member and workstation and ensures this information is updated and accurate in the call tracking system
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and server, email, internet, dial-in VPN, and local-area network access problems
• Plans, schedules and coordinates new operating systems releases, security patches, and preventative maintenance changes
• Coordinates work orders for the installation of new equipment and recycles old equipment; ensures all necessary software and data is migrated and network connectivity is established

Competencies:

• Service: We align our actions and decision making with the organization’s guiding platform keeping our patients at the center of all we do.
• Change Agent: We support and contribute to positive change in the organization.
• Communication and Interpersonal Relations: We communicate honestly and with compassion to build connections with our patients and each other.
• Effectiveness: We take ownership of work, doing the right thing for our customer and doing it well.

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making.  Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.   

Education and Experience Requirements:

• High school diploma or GED required
• Associate’s degree in Computer Science or related field from a two-year college or technical school or equivalent preferred
• One year of experience in a similar position and/or performing similar tasks preferred
• Advanced working knowledge of Microsoft and Google suites
• Basic working knowledge of EMR systems preferred

Environmental/Working Conditions:

Working environment is in an office/clinic setting. Frequent work outside of business hours including evenings and weekends.

Physical/Mental Demands: 

• Sit, stand, walk, stoop or kneel, crouch or crawl, and climb stairs for extended periods of time.
• Requires lifting, carrying and/or moving objects in a manner consistent with most office environments (generally, no more than 10 pounds on a frequent basis and 20 pounds on an occasional basis).
• Finger dexterity for typing on a keyboard and using a mouse for extended periods of time; ability to twist hands or wrists repetitively.
• Possess full range of motion in shoulders and arms, including reaching above or below the shoulder.
• Vision (e.g., depth perception, color vision, strong vision up close); hearing (e.g., high pitch sounds, soft or distant sounds).

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.