2025- 2026 Guest Services Representative en Buck Hill Ski and Snowboard Area

Description

Buck Hill Ski and Snowboard Area is seeking an enthusiastic and customer-focused Guest Services Representative to join our team. In this role, you will be responsible for selling lift tickets, rental equipment, merchandise, gift cards, ski/snowboard lessons and season passes, as well as assisting customers both in person and over the phone. Your primary goal will be to provide exceptional service and ensure a positive experience for all guests. 

Requirements

Sales and Transactions: 

• Sell lift tickets, rental equipment, merchandise, gift cards, and season passes to guests. 
• Operate the POS system to process payments accurately and efficiently. 
• Upsell and promote additional services and products to enhance the guest experience. 
• Ensure all transactions are recorded correctly and maintain accurate sales records. 

Customer Service: 

• Greet guests warmly and provide information about Buck Hill’s offerings and services. 
• Assist customers with their purchases and answer any questions they may have. 
• Address and resolve guest inquiries, concerns, and complaints in a professional and courteous manner. 
• Provide support to guests over the phone and in person, ensuring their needs are met promptly. 

Administrative Duties: 

• Maintain accurate records of sales, reservations, and guest information. 
• Handle cash, credit, and other payment methods securely and responsibly. 
• Ensure that all necessary paperwork and documentation are completed and filed correctly. 
• Monitor and manage inventory levels of tickets, rental equipment, and merchandise. 

Facility Management: 

• Ensure the ticket office and surrounding areas are clean, organized, and presentable. 
• Restock brochures, forms, and other informational materials as needed. 

Communication: 

• Relay important updates and information to guests and team members. 
• Coordinate with other departments to ensure seamless operations and guest satisfaction. 
• Provide clear and concise information regarding lesson times, meeting points, and equipment rentals. 

Safety and Compliance: 

• Adhere to all Buck Hill Ski and Snowboard Area policies and procedures. 
• Ensure compliance with safety protocols and regulations. 
• Assist with emergency procedures and incident reporting as needed. 

General Support: 

• Provide general administrative support to the Ticket Office and SnowSports Center teams. 
• Assist with special events and activities as required. 
• Perform other tasks as assigned by the manager to ensure smooth operations. 

Qualifications 

Experience: 

• Previous experience in a customer service or sales role is preferred. 
• Experience in a ski resort or recreational facility is a plus. 

Skills: 

• Excellent communication and interpersonal skills. 
• Strong organizational and time-management abilities. 
• Proficiency in using POS systems and other computer applications. 
• Ability to handle multiple tasks simultaneously and work well under pressure. 

Physical Requirements: 

• Ability to work in an indoor/outdoor environment. 
• Physical stamina to assist with equipment and participate in various operational tasks as needed. 

Benefits 

• Employee Season Pass/Buddy Pass 
• 20% off regular-priced Buck Hill merchandise  
• 50% off Main Chalet food purchases 
• Free group lesson for employee while off the clock