Senior Conference Services Manager en Nemacolin

POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

The candidate we are seeking will be responsible for coordinating all meeting arrangements with planner. Communicate this information to respective departments via a group resume/BEOs and will serve as the onsite contract for all events. S/he will also be responsible for achieving departmental and individual goals to be eligible for bonus compensation and be considered for advancement. The most important part of the job is achieving the highest quality of service for our guests both internal and external and remaining positive when faced with any adversity. The resort is committed to being the best in the world and the right candidate would be eager to be a part of something truly exceptional.

The Senior CSM is also responsible for managing the Event Concierge team at Nemacolin, as well as have increased responsibility for overall CCS Training and Development programs, including SOPs.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Prepare resumes for groups ten days prior to group arrival and review all details in weekly Group Resume meeting.
• Adhere to the Catering and Conference Services Department’s standard operating procedures. (SOPs)
• Help establish and maintain hotel’s marketplace position as Fayette County’s most elite venue.
• Follow the specifics standard operating procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
• Conduct pre- and post-conference meetings when it is agreeable with the client.
• Ensure all current and future client accounts are serviced in accordance with hotel standards.
• Communicate with banquet managers for all related banquet functions, and client requests to relevant departments.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
• Adhere to selling policies as set forth by the Director of Catering and Conference Services.
• Remain available to hotel managers while on property.
• Be aware of departmental revenue and up sell at every possible opportunity.
• Participate in all regular and operational meetings as required.
• Have direct and complete ownership of the Event Concierge team at Nemacolin- writing schedules, approving timecards, providing continuous feedback, etc.
• Partner with the DOCCS to ensure the CCS team is working symbiotically with regards to following departmental SOPs and other guidance set forth by the property
• Coordinate all aspects of conferences as assigned by the Director of Catering and Conference Services to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signers, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, and décor (to include floral) requirements.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation.
• Excellent communication skills in all aspects: verbal, written, and non-verbal communication.
• College Degree
• Must have a minimum of 3-5 years experience in catering sales, or conference services, preferably as a manager in a luxury hotel property.
• Appropriate, professional appearance and presentation.
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Office, Delphi, Outlook, Social Tables, and other management systems.
• Must be able to lift/push/pull/carry 30 lbs.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.