Bilingual Behavioral Health Assistant II - Wenatchee en Columbia Valley Community Health

Job Summary

The primary job function for Behavioral Health Assistant II is to assist in program maintenance and provide support services to Behavioral Health Providers which may include Associate Behavioral Health Directors, Social Workers, Behavioral Medicine Consultants, Therapists, Psychiatric Nurse Practitioners, Addiction Counselors, Postdocs, Interns, and Psychologists, depending upon site. Additional tasks performed as outlined below.

Job Specific Competencies

1. Greets and checks-in patients and visitors and performs general customer care duties in a courteous and prompt manner.
   1. Prepares patients for appointment with provider to include assisting them with completion of appropriate forms.
   2. Ensures AIDET is implanted in every patient interaction.
   3. Explains informed consent to the patient and provides them a copy.
   4. Reviews appropriate screening tools used and assists patient with completion, if necessary.
   5. Maintains highest level of confidentiality for all patient health information.
   6. If applicable, enters patient test / screener answers into appropriate registry with careful attention to detail.
2. Coordinates and schedules daily appointments:
   1. Schedules patient appointments for providers and manages all incoming referrals by fax, phone, or in EHR.
   2. Makes changes to the schedule as patient’s cancel or walk-in.
   3. Answers and places phone calls, taking and relaying messages to departmental staff and related departments.

   4. Reviews voicemail messages promptly and returns phone calls in a timely manner.

   5. Works with Call Center agents and PSRs to coordinate and route patient requests appropriately.

   6. Coordinates integrated appointments with medical providers, as necessary.

   7. Manages Provider schedules in EHR.

   8. Reconciles clinical and outlook calendars for providers.
   9. Coordinates with the Associate Behavioral Health Directors’ schedules to ensure supervision and Rounding is scheduled regularly for all providers.
3. Provides direct clerical, coordination, and interpretation assistance:
   1. Registers new patients and collects/verifies insurance information as needed.
   2. Verifies eligibility at each appointment.
   3. Collects switch forms and waivers when necessary.
   4. Takes patient co-pays either in cash or electronically, balances daily receipts, and manages cash-bag.
   5. Performs the End of Day Review and submission, daily.
   6. Provides accurate verbal interpretation, English & Spanish, when applicable.
   7. Coordinates referrals from and to community partners for continuity of patient care.
   8. Sends letters and helps with the preparation of upcoming groups.
   9. Organizes/tracks patient information related to group services.
4. Completion of MA-R certification to provide direct support to Psychiatric Nurse Practitioner:
   1. Able to receive MA-R credential within 90 days of hire or promotion.
   2. Demonstrates ability to take patient’s vitals for Psychiatric ARNP (validated by Support Supervisor).
   3. Ability to collect UDS from patient. Follows Standard Precautions and UDS Policy/ Procedures.
   4. Responsible for taking messages and/or gathering faxed medication refill requests and ensuring they are routed appropriately.
   5. Provides additional correspondence support as necessary and appropriate for coordination of medication management.
5. Maintains Inventory:
   1. Stocks supplies and submits inventory requests, as needed.
   2. Cleans and sanitizes reception and lobby areas throughout the day.
   3. Helps maintain patient resources.
6. Provides additional support for Psychologists:
   1. Gathers testing materials needed for the provider.
   2. Follows testing material check-out procedure.
   3. Fully trained on how to score tests that have been administered by the provider.
   4. Prints out report/findings for the provider to review.
7. Has been crossed-trained to provide coverage to an additional site.
   1. Other site-specific tasks which may be required:
      • Assist PSRs with checking-in patients for other appointment types (dental, medical), if necessary.
      • Support our New Path – SUD Services, if necessary.
      • Coordinates with HIM to facilitate timely processing of records requests.
      • Coordinate and support providers and all third parties involved, when walk-in emergency or crisis situations arise.
      • Attends all required agency, departmental and site meetings as indicated by Support Supervisor.

General Duties and Responsibilities
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
3. Follows all safety policies and general housekeeping practices. Ensures the area and its equipment and supplies are neat, clean, safe and utilized appropriately at all times, and participates in emergency drills.
4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co- workers.
6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
7. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
8. Conforms to CVCH policies and Joint Commission and HIPAA regulations.

Job Specifications
1. Education: High School Diploma or equivalent. AA degree or some college experience preferred

2. Certification/Licensure: State Certified Interpreter preferred. Must be eligible for Medical Assistant-Registered Licensure if working at any Behavioral Health site in which Psychiatric ARNP requires support. Basic Life Support (BLS) or CPR required or must be able to obtain within first 90 days of employment.

3. Experience: Two years office experience in a clerical setting preferred. Working in a healthcare or behavioral health center preferred.

4. Language Skills: Bilingual in English/Spanish required.

5. Essential Technical/Motor Skills: Fluent written and verbal communication in English/Spanish. Knowledge of computer applications and equipment related to work. Proficient keyboarding skills and must have strong experience with Microsoft Office software. Demonstrate effective verbal and written communication skills. Ability to analyze and solve problems. Exhibit strong customer service skills. Ability to represent the organization in a professional manner in a variety of settings and meet people with ease. Ability to interpret and analyze informational needs. Ability to gather data, compile information, and prepare reports.

6. Interpersonal Skills: Ability to initiate and perform tasks with minimal supervision. Ability to organize and prioritize. Must have caring, sensitive attitude and commitment to serve people in need, especially with behavioral health issues. Excellent interpersonal and communication skills. Demonstrate strong time management skills. Must work independently and establish priorities, organizing workload to complement the needs and deadlines of the organization. Demonstrated skill in developing and maintaining productive work teams. Ability to demonstrate personal integrity in all interactions.

7. Essential Physical Requirements: This job is performed mostly in a typical inside, office environment. Essential physical requirements of this job include: light physical effort; repetitive motions of wrists, hands, and/or fingers; standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling; frequent sitting; lifting and/or moving items up to 50 pounds, with assistance as needed; ability to read forms and computer screens and to read correspondence and other documents.

8. Essential Mental Abilities: Work requires continual attention to detail in composting, typing, and proofing materials, establishing priorities and meeting deadlines. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands. Ability to read, comprehend, and analyze documents, regulations, and policies. Ability to assess and evaluate documents to prepare and submit complete and succinct documents necessary to the job. Problem solving and analytical skills are required with a heavy emphasis on detailed analysis of information to support actions. Familiar with public managed care.

9. Essential Sensory Requirements: Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; see, recognize, receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.

10. Exposure to Hazards: Worker is subject to inside environmental conditions on a frequent basis with moderate noise. Typical working conditions found in most administrative work areas. Worker has contact with consumers and other staff and may be exposed to medical conditions presented by them.

Blood/Fluid Exposure Risk
Category I
1. Tasks routinely involve a potential for mucous membrane or skin contact exposure to blood, fluids or tissue. Use of personal protective equipment (PPE), when appropriate, is required

Age Specific Competency
Possesses knowledge and skills required to effectively care for and assist patients in the following age groups:
1. Pediatric (1 year – 12 years)
2. Adolescent (12 years to 18 years)
3. Adult (18 years – 65 years)
4. Geriatric (65 - death)

Telecommuting
• Position NOT eligible for Telecommuting

Benefits

*Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE

Compensation

$19.86-$26.61 (depending on experience)