Clinical Resource Mgmt Assoc en CN Hospital
CN Hospital · Washington, Estados Unidos De América · Onsite
- Professional
- Oficina en Washington
Minimum Education
Associate's Degree (Required)
Minimum Work Experience
2 years Healthcare or health related setting required. (Required)
Functional Accountabilities
Patient Scheduling
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety
Associate's Degree (Required)
Minimum Work Experience
2 years Healthcare or health related setting required. (Required)
Functional Accountabilities
Patient Scheduling
- Gather information required to make specialty appointments and outpatient procedures and take family preferences (day of week, location) into consideration when scheduling appointments.
- Apply knowledge of Children’s, its processes and payer requirements when scheduling appointments.
- Facilitate scheduling needed appointments (specialist, procedures) and work with the family to schedule PCP (primary care physician) appointment.
- Prioritize appointments to prevent discharge delays.
- Communicate scheduled appointments to the family and medical team using accepted processes.
- Work with the Case Manager(s) to prioritize the calls to be made on a daily basis.
- Use the Phone Call Script to complete post discharge calls and triage care failures/patient issues to appropriate member of the care team.
- Apply clinical knowledge when conducting follow up phone calls.
- Maintain database on completed phone calls.
- Collaborate with Case Management, Social Work and physicians to meet patient/family needs.
- Utilize Case Management screening tool to gather pertinent information from patient/family.
- Interact and respond to inquiries from families, payers, external providers, and medical team by answering questions and explain information clearly and thoroughly to facilitate safe transition for patients.
- Fax discharge summaries for patients who don’t have PCP fax number in Cerner system.
- Participate in the identification, implementation and evaluation of processes to improve work flow and customer service.
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
- Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
- Use resources efficiently
- Search for less costly ways of doing things
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
