UX Researcher en Jewelers Mutual

Summary

Uncover insights, shape product direction, and bring the user voice to every decision. As a UX Researcher, you’ll design and lead studies that reveal user behaviors, motivations, and needs, translating them into clear, actionable recommendations that guide strategy. You’ll recruit and coordinate participants, synthesize findings into compelling stories, and share research in ways that inspire and align teams. Partnering closely with designers, product managers, and stakeholders, you’ll identify opportunities across the user journey and build a research repository that drives knowledge forward. With your curiosity, strategic thinking, and ability to work independently, you’ll champion user perspectives, influence product direction, and create meaningful experiences that resonate.

Why Jewelers Mutual:

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, you’ll:

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

What You’ll Do:

• Conducting Research: Design and execute user research studies, using mostly qualitative and some quantitative methods, to understand user behaviors, motivations, and trends. Lead research initiatives that inform strategic product decisions
• Coordinating Participants: Coordinate and build participant repository for research sessions, including recruitment (sourcing and acquiring users for testing) and session scheduling
• Insight Finding: Synthesize findings into actionable recommendations to drive impact while maintaining high quality, even with quick turnaround times
• Research Readouts: Communicate research findings effectively through excellent storytelling, customizing communication based on stakeholder needs
• Trusted Partner: Support UX Designers in research efforts, building effective relationships with UX Designers, product teams, and stakeholders
• Create and Maintain Research Repository: Document and communicate research findings in a research repository for team members and internal partners to access
• Self-direction: Gather context and prioritize the most important and high-leverage research opportunities by working with UX designers and product teams–
• Identifies Opportunities: Brings to light journey-driven opportunities for improvement or new products

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring:

• 5+ years of conducting UX research in-house
• Bachelor’s degree or equivalent education/and or experience in UX research or similar will be considered.
• Direct experience conducting design research across different types of methodologies (qualitative, quantitative, exploratory, generative)
• Highly skilled in qualitative research methods
• Ability to think strategically regarding the application of data and research
• Strong problem-solving capabilities, turning constraints into opportunities
• Detail-oriented and able to work independently.
• Ability to communicate research insights in compelling, memorable ways that drive clear action
• Ability to understand and relate to users' needs and perspectives
• A talent for identifying opportunities in user flows
• Ability to forge strong partnerships with product managers, designers, and cross-functional stakeholders
• Ability to prioritize time between multiple projects, and be flexible, adapting to changing priorities
• Eager to continue in development of research skills to the highest standards, including clear articulation of research objectives, thoughtful selection of methods, rigorous synthesis, and engaging and precise communication of findings

What We Offer You:

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [email protected].