Central Operations Associate - Wire II presso Bank of Guam

At the Bank of Guam it all starts with HEART!

We are on a mission to delight customers by delivering exceptional service and being there for them when they need us most – just like family. We demonstrate that level of care by being AUTHENTIC, COMPASSIONATE, COURAGEOUS and 

PERSEVERING in all our interactions. To that end we encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. We do this by:

LIVING THE BRAND and leading with heart and exceeding expectations

EMBRACING THE JOURNEY by accepting change and challenging others to do the same

BEING AN OWNER of our career and taking responsibility for our actions

LOVING TO LEARN by committing to personal growth and development

Are you passionate about delighting customers and helping them achieve financial success? If the answer is yes, then come join us!

General Summary: 

The Operations Associate II - Wire builds upon foundational responsibilities to perform more advanced operational tasks within the Wire Department. This role involves independently managing routine duties and addressing moderately complex issues with guidance. The associate demonstrates growing experience in department policies and procedures and actively contributes to process improvements and efficiency. This position marks a progression from the Operations Associate - Wire I role by emphasizing increased autonomy, knowledge development, and preparation for Officer-level responsibilities within the department.

Required Knowledge, Skills and Abilities:

• Communicate clearly, both verbally and in writing.
• Prioritize tasks and manage time effectively to meet deadlines.
• Ability to read and understand documents such as policies and procedures, safety rules, etc.
• Independently follow established processes, maintain accurate records, and address minor issues with guidance.
• Be reliable and consistently show skills by following the work schedule.
• Use Microsoft Office products and basic office equipment at a moderate proficiency level.

Education and Experience:

• High school graduate or equivalent and
• One (1) year customer service, or related experience.
• Complete Leadership In Action and Advanced Leadership training, or willing to attend.

Physical Requirements & Working Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

• Seeing: Must be able to read report and use computer regularly (100%)
• Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%)
• Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%)
• Lifting/Pulling/Pushing Frequently (34-66%)
• Climbing/Stooping/Kneeling Occasionally (12-33%)

Must be able to work flexible hours, schedule may vary:

• Schedule I: swing shift
• Schedule II: day shift
• Schedule III: night shift

Fair Labor Standards Act (FLSA) Classification

Based off the duties that are described for this role, this is a Non-Exempt role.

This is Me! It is important to note that the job description above is intended to describe the general nature and expectation of work to be performed by employees and potential candidates and is not an exhaustive list of responsibilities, duties and skills required.  Additionally, it does not establish a contract for employment and is subject to change at the discretion of the Bank. Employees must remain in their respective position for a minimum of (1 year) with the exception of a promotional opportunity where the minimum qualifications have been attained.

I acknowledge and accept this challenge and feel I am the most qualified candidate to fill this role.  Moving forward, I am committed to remaining actively engaged in this organization and pledge to always consult the heart in matters concerning the Bank by demonstrating our brand characteristics of AUTHENCITY, COMPASSION, COURAGE and PERSEVERANCE with my team and all our customers.