Inside Sales Specialist - Pre-Owned Vehicles en Club Car
Club Car · Appling, Estados Unidos De América · Hybrid
- Professional
- Oficina en Appling
Club Car boasts a 60+ year history of industry-leading innovation and design, initially focused on golf cars and then expanding to commercial utility vehicles and personal-use transportation.
GENERAL JOB DESCRIPTIONThe Inside Sales Specialist (Preowned) is essential in driving profitable sales growth of preowned cars. This role works directly with external customers and cross-functionally with Club Car internal teams including Outside Sales, Sales Operations, Customer Service, Service, and others to deliver outstanding service to consumers and channel partners.PRIMARY DUTIES AND RESPONSIBILITES- Lead management – ensure a high conversion rate of Certified Preowned (CPO) leads with prompt follow up
- Become an expert in the as-is and CPO preowned offerings and assist customers with product selection
- Provide concierge service to CPO customers from quotation to delivery
- Work with Marketing and third parties to promote and CPO partner offers
- Administer the Club Car Employee, Friends & Family CPO purchase program
- Work with Outside Sales to follow up with channel partners to monitor inventory levels and solicit stocking orders for CPO cars
- Provide feedback to Dealer Development on markets with strong CPO consumer interest and inadequate channel partner coverage
- Collect and share voice-of-customer customer feedback on products and sales programs with peers
- Support special sales projects and sales efforts as needed
- Manage customer expectations by clearly communicating on status of orders and resolution of issues
- Continuous development and refinement of inside sales processes and procedures to improve productivity, including implementation of automation projects
- All other duties as assigned
QUALIFICATIONS FOR THE JOB- Associate’s degree or equivalent experience required
- Minimum of 2 – 3 years of sales and customer service experience required
- Must have experience actively selling and not simply order-taking
- Working knowledge of Sales Force is preferred
- Must possess a high energy level and enthusiastically represent Club Car with excellent written and verbal communication skills
- Must have a customer-focused mindset
- Ability to prepare and evaluate sales quotations for customers
- Must be highly motivated with a strong desire to achieve sales quotas, grow, and succeed
- Must produce excellent and accurate work with urgency
- Must possess a continuous improvement mindset and the willingness to champion process improvement and efficiency initiatives
- Must be proactive and have a willingness to work independently as well as part of a team
PRIMARY DUTIES AND RESPONSIBILITES- Lead management – ensure a high conversion rate of Certified Preowned (CPO) leads with prompt follow up
- Become an expert in the as-is and CPO preowned offerings and assist customers with product selection
- Provide concierge service to CPO customers from quotation to delivery
- Work with Marketing and third parties to promote and CPO partner offers
- Administer the Club Car Employee, Friends & Family CPO purchase program
- Work with Outside Sales to follow up with channel partners to monitor inventory levels and solicit stocking orders for CPO cars
- Provide feedback to Dealer Development on markets with strong CPO consumer interest and inadequate channel partner coverage
- Collect and share voice-of-customer customer feedback on products and sales programs with peers
- Support special sales projects and sales efforts as needed
- Manage customer expectations by clearly communicating on status of orders and resolution of issues
- Continuous development and refinement of inside sales processes and procedures to improve productivity, including implementation of automation projects
- All other duties as assigned
QUALIFICATIONS FOR THE JOB- Associate’s degree or equivalent experience required
- Minimum of 2 – 3 years of sales and customer service experience required
- Must have experience actively selling and not simply order-taking
- Working knowledge of Sales Force is preferred
- Must possess a high energy level and enthusiastically represent Club Car with excellent written and verbal communication skills
- Must have a customer-focused mindset
- Ability to prepare and evaluate sales quotations for customers
- Must be highly motivated with a strong desire to achieve sales quotas, grow, and succeed
- Must produce excellent and accurate work with urgency
- Must possess a continuous improvement mindset and the willingness to champion process improvement and efficiency initiatives
- Must be proactive and have a willingness to work independently as well as part of a team
- Associate’s degree or equivalent experience required
- Minimum of 2 – 3 years of sales and customer service experience required
- Must have experience actively selling and not simply order-taking
- Working knowledge of Sales Force is preferred
- Must possess a high energy level and enthusiastically represent Club Car with excellent written and verbal communication skills
- Must have a customer-focused mindset
- Ability to prepare and evaluate sales quotations for customers
- Must be highly motivated with a strong desire to achieve sales quotas, grow, and succeed
- Must produce excellent and accurate work with urgency
- Must possess a continuous improvement mindset and the willingness to champion process improvement and efficiency initiatives
- Must be proactive and have a willingness to work independently as well as part of a team
Club Car is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.
