Job Title: Customer Projects Manager

Trystar is seeking a highly skilled Customer Projects Manager to design, develop, and deliver custom-engineered critical power systems for some of the most demanding applications in the world. In this customer-facing role, you’ll work with Fortune 500 data centers, major utilities, hospitals, universities, and large commercial/industrial facilities - helping them safeguard operations with a wide breath of customized power solutions.

The Customer Projects Manager oversees a team of Project Specialists responsible for shepherding customer projects from initial request through successful completion. The Customer Projects Manager provides direction, coaching, and escalation support for the team, while also driving continuous improvement in processes, tools, and collaboration across departments. This position partners closely with the Customer, Sales, Engineering, and Operations to ensure that projects are delivered on time, with quality, and with exceptional customer satisfaction.

We are looking for people who believe in our guiding principles and values of:

• Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity – We’re honest, transparent, and committed to doing what’s right.
• Customer focus – We have relentless focus on our customers and their success.
• Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
• Champion change – We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.

What You’ll Do:

• Lead, coach, and mentor a team of Project Specialists to achieve performance goals.
 • Manage hiring, onboarding, training, and career development within the team.
 • Foster a culture aligned with Trystar’s values.
 • Act as the primary escalation point for complex project and customer issues.
 • Oversee the pipeline of customer projects, ensuring prioritization, resourcing, and execution.
 • Ensure consistent use of project management best practices, tools, and reporting.
 • Track, analyze, and report project KPIs.
 • Collaborate with Sales, Engineering, and Operations teams.
 • Lead cross-functional communication and stakeholder updates.
 • Identify and implement process improvements for efficiency and scalability.

What We’re Looking For:

Required:
 • Bachelor’s Degree or equivalent experience.
 • 7–10 years in project management, customer experience, or related roles.
 • 3+ years of leadership experience.
 • Strong communication skills.
 • Proficiency with Microsoft Office 365, ERP systems, and CRM.
 
 Preferred:
 • Industry experience (Power Distribution, Power Transmission, Power Storage, etc)
 • PMP or equivalent certification.
 • Experience scaling high-performing teams.
 • Continuous improvement/Lean/Six Sigma knowledge.

Why Join Trystar?

Trystar is at the forefront of the energy transition—designing and manufacturing innovative electrical power solutions that keep critical operations running. Our products are Made in the USA, built for reliability, and trusted in industries where downtime is not an option. You’ll be part of a fast-growing, highly collaborative team committed to safety, integrity, and delivering results.

We serve diverse industries—data centers, utilities, healthcare, entertainment, education, government, and large-scale commercial/industrial sectors—and we are continually evolving our products, systems, and services to meet future demands.

Together, we power the future.