Clinical Operations Specialist en Quest Health Solutions LLC

Description

About Quest Health RPM Services

At Quest Health RPM Services, we proudly stand as a premier provider of Continuous Glucose Monitors, committed to our noble cause of empowering individuals with diabetes to access the essential tools required for better health management. We are seeking a compassionate and skilled Certified Medical Assistant to join our team in a patient monitoring role, providing exceptional care to patients with diabetes using telecommunications. As a Patient Monitoring Medical Assistant, you will play a vital role in assisting healthcare professionals in delivering comprehensive and personalized diabetes care.

Overview of the Role

The Clinical Workflow Specialist ensures smooth operations across our Remote Care/RPM division by managing patient workflows, monitoring clinical data, tracking outcomes, and supporting providers and staff. This is a highly technical and detail-oriented role that bridges administrative tasks with operational oversight. The ideal candidate is comfortable working with multiple data systems, can analyze and act on trends, and can design efficient processes to keep the team running at peak performance.

This is a hands-on position with a mix of clinical workflow management, operational coordination, and reporting responsibilities. This is an in-office role in Coral Springs, FL.

Key Responsibilities:

Clinical Workflow Management

· Track patients throughout onboarding and ongoing monitoring, ensuring proper follow-ups and documentation.

· Assist providers with schedule management, coordination, and visit preparation.

· Monitor and track outcomes of provider visits and escalate issues as needed.

· Maintain patient census and ensure accurate, up-to-date records across systems.

Data & Reporting

· Pull, clean, and analyze operational and clinical data from EMR, RPM platforms, and other systems.

· Prepare billing reports, operational dashboards, and other internal reporting for leadership review.

· Identify trends or bottlenecks in patient care workflows and recommend actionable improvements.

Administrative & HR Support

· Assist in HR-related tasks such as onboarding, documentation, and timesheet tracking.

· Maintain organized records, correspondence, and documentation (electronic and paper).

· Support team coordination and communication across departments.

Scheduling & Coordination

· Manage calendars for patient appointments, provider schedules, and staff onboarding.

· Coordinate meetings, trainings, and team events as needed.

· Serve as a central point of contact for scheduling-related inquiries.

Process Optimization & Flexibility

· Identify inefficiencies in workflows and propose solutions to increase accuracy and efficiency.

· Maintain process documentation and update SOPs as directed.

· Act as a flexible resource for ad-hoc initiatives, pilots, or special projects.'

- Other duties as assigned.

Requirements

Requirements:

• 2+ years of experience in healthcare administration, operations, or clinical workflow support.

• Proficiency in Microsoft Excel (advanced functions, pivot tables, data analysis).

• Experience with Athena or other EMR platforms strongly preferred.

• Comfortable working with multiple data systems (EHR, RPM platforms, CRMs) and handling sensitive patient information (HIPAA compliance required).

• Strong analytical and problem-solving skills; ability to identify trends and implement process improvements.

• Excellent organizational, time-management, and communication skills.

• Ability to think critically, act independently, and manage multiple priorities in a fast-paced environment.

Benefits 

• Medical, Dental, and Vision Insurance 

• Life Insurance coverage 

• Paid time off and Holiday Pay 

• 401K with company match option 

• Growth opportunities 

Join a team where your work has real impact.  Apply today and help transform the lives of people living with diabetes! 

Why Quest Health RPM Services

At Quest Health RPM Services we are not just a company; we are a community committed to providing unparalleled service to our patients and their families. Our mission is rooted in compassion, excellence, and a drive to innovate in healthcare. We believe in creating a work environment that fosters growth, supports ambition, and values every individual's contribution.

We recognize our people drive everything we accomplish, and as such, we are dedicated to investing in our employees by fostering a culture of continuous learning, growth, and excellence.

Our team works hard, and we recognize the importance of taking care of ourselves. We offer a comprehensive suite of benefit offerings to support the health, well-being, and financial health of our employees and their families. Our robust benefits package underscores our commitment to our people, our most important asset.

Quest Health RPM Services seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.