Customer Service Associate en WindowRama, Inc.

Here’s a refreshed version of your posting that makes it more inviting, candidate-focused, and exciting while still staying professional:

Customer Service Representative

Location: Edgewood (Brentwood/Deer Park), NY – On-site role

Full-Time | $18–$21/hour + Benefits, PTO, 401(k), and Profit Sharing

Be the voice of a trusted brand!
For more than 45 years, WindowRama has been helping customers transform their homes. As a Customer Service Representative, you won’t just answer phones—you’ll make a real impact by guiding customers, solving problems, and creating positive experiences every day.

This is a great opportunity to grow your career with a supportive team, hands-on training, and plenty of room to advance.

Essential Job Functions:

• Manage large amounts of inbound and outbound calls in a timely manner and enter all calls into system.
• Ability to take calls and maintain a pleasant composure.
• Coordinate & communicate with sales personnel.
• Work independently to resolve customer service issues.
• Serve as liaison between customers and the sales team.
• Complete reports and other tasks/assignments as required.
• Follow up on Internet Leads and installation.
• Ability to schedule deliveries with customers.
• Ability to process customer payments.

Who You Are

• A natural problem-solver who loves helping people

• Confident communicator (both written and verbal)

• Detail-oriented with strong organizational and data entry skills

• Comfortable with multi-line phone systems and computer applications

What We Offer

• Competitive pay: $18–$21/hour

• Comprehensive benefits: Health, Dental & Vision Insurance

• Paid Time Off: Holidays, Vacation & Sick Days

• Retirement savings with 401(k) + company match

• Profit Sharing Program – share in the company’s success

• Training, mentorship, and career growth opportunities

Requirements

• 1+ years of customer service experience

• Strong communication and problem-solving skills

• High School Diploma or equivalent

• Comfortable using Microsoft Office, Google, and IBM AS400

About the Role

This is an on-site position in a welcoming office environment. You’ll collaborate with a dedicated team and enjoy meaningful, day-to-day customer interactions that keep things engaging and rewarding.

Join a company where your voice matters, your growth is supported, and your work makes a difference. Apply today and start building your future with WindowRama!

Physical Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee can expect to work in a favorable office environment. 

WindowRama, Inc.  provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other category protected under law. In addition to federal law requirements, WindowRama, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.