Business Systems Analyst I en City of Portland, OR

About the Department

Job Appointment: Full-Time
Work Schedule: Monday–Friday, 8 am-5 pm. An alternate schedule may be available.
Work Location: 1120 SW 5TH AVE, PORTLAND, OR 97204
Benefits: For an overview of the benefits for this position, you can visit our benefits tab.
Union Representation: AFSCME 189 -- City Wide  View the agreement at https://www.portlandoregon.gov/bhr/27840

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume and a cover letter.

The City of Portland is seeking a Business Systems Analyst I within the Portland Bureau of Transportation (PBOT). This Business Systems Analyst (BSA) I is responsible for configuration, analysis, support, training, and application maintenance in the PBOT Work and Asset Management system. They collaborate with the technical team and stakeholders to understand business needs, troubleshoot issues, and configure applications to effectively support business processes. This role requires analytical, technical, and communication skills to drive system improvements and support organizational objectives. 

What you’ll get to do: 

• Configure Maximo system settings, workflows, and data structures to align with business requirements and industry best practices. Perform regular system maintenance activities.
• Provide support to end-users on the Maximo system and educate them on troubleshooting techniques.
• Develop and maintain comprehensive documentation of system configurations, customizations, and processes to facilitate knowledge transfer and compliance with regulatory requirements.
• Build out user guides on system functionality and best practices. Train users on Maximo.
• Develop and execute test plans to ensure that system changes and enhancements meet business requirements and are free from defects.
• Identify opportunities for process improvements and system enhancements based on user feedback, industry trends, and organizational goals.

• Organized:  You can work on a multitude of tasks and understand/respond to various situations in a fast-paced, dynamic work environment. 
• Collaborator: You build trust and develop collaborative relationships to support an inclusive culture and accomplish objectives.
• Communicator: You are a strong communicator with technical and non-technical team members, both verbally and in writing. You utilize active listening and effective communication in working with others to find resolutions.
• Authentic: You treat customers, co-workers, and employees with respect and are accountable.
• Educator: You create process-driven documentation and develop the Maximo skills of staff across the organization.
• Results Driven: You can navigate a high-paced, dynamic environment, bring focus, and finish tasks in a timely, accurate, and professional manner.
• Problem Solver: You are curious and detail-oriented when evaluating problems to find the solution.

• Have a Degree in computer science, information systems, business administration, or a related field.
• Be Bilingual in Spanish/English

This position is part of the Technology Services Division at the Portland Bureau of Transportation (PBOT). The division is made up of Business System Analysts, Project Managers, Developers, Database and Server Administrators, and GIS Analysts.

The Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage, and maintain an effective and safe transportation system that provides people and businesses with access and mobility. We keep Portland moving. For more information about the Portland Bureau of Transportation, please visit www.portlandoregon.gov/pbot.  The Portland Bureau of Transportation embraces diversity, models inclusivity, and promotes equity through its service delivery, internal operations, organizational culture, and in its work with partners and the community.

Position Duties

Applicants should specifically address and demonstrate in their cover letter and résumé how their education, training, and/or experience meet each of the following minimum qualifications:

1. Knowledge of and ability to apply principles, tools, and techniques for information technology project planning and management.
2. Ability to design, test, implement, manage, and support complex technology solutions.
3. Ability to develop and deliver end-user training.
4. Ability to communicate effectively, both verbally and in writing; present information, proposals, and recommendations clearly and persuasively.
5. Ability to apply analytic and problem-solving skills to develop sound, well-reasoned decisions, conclusions, and recommendations.

Applicant must also possess:

• A valid driver’s license and acceptable driving record

Minimum Qualifications

STEP 1: Apply online between September 15, 2025, and September 29, 2025

• Cover letter.
  • Details are key! The city uses a merit-based system, so your cover letter should be thorough and specifically address each qualification listed in the "To Qualify" section of the job announcement. Your cover letter can exceed one page to ensure you can provide detailed information for every qualification. Follow the instructions, as a subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.
• Resume
• Answer to Supplemental Questions (click on the Questions tab to preview the questions)
• Optional Application Materials:
• If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc.) by the closing date of the recruitment.
• Application Tips:
• Your cover letter can exceed one page but no more than three, to ensure you can provide detailed information for every qualification. A subject matter expert will evaluate your details to confirm that you meet the minimum requirements.
• Your résumé should support the details described in your cover letter.
• How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying.  It is strongly encouraged to include any transferable experience (paid or unpaid, regardless of how recent) to ensure your offer is reflective of all your relevant experience.
• E-mailed and/or faxed applications will not be accepted.
• Do not attach any additional documents.
• Please note that all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage the use of AI to generate ideas and then tailor them to reflect your own experiences and skills.
• All applications must be submitted via the City's online application process. 

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, is weighted 100%.
• Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation results. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required before the establishment of the eligible list and/or final selection.

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

• The hiring bureau will review and select candidates to interview.
• Please note, that the selection process may take up to 90 days from the notification of being placed on the eligible list.

• A start date will be determined after all conditions of employment have been met.

Other Qualifications

Click here for additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations