Learning & Development Programs Manager en Impact Networking
Impact Networking · Lake Forest, Estados Unidos De América · Onsite
- Professional
- Oficina en Lake Forest
Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 23 US locations. Recognized for rapid growth and innovation, Impact has seen a 24% annual growth rate, and championed a vibrant, employee-focused culture.
Overview
The Manager of L&D Programs is a dynamic and strategic business partner, blending high-caliber training delivery with impeccable program ownership. This role is responsible for leading the L&D Operations, Support and Programs function and overseeing the implementation of global learning and development initiatives; facilitating high-impact learning experiences, and ensuring programs are delivered with excellence, consistency, and alignment to strategic objectives. This individual serves as a trusted advisor to business units—helping to surface learning needs and embedding L&D into the rhythm of the business—while also acting as a premier facilitator and ambassador of the Impact Leadership Institute.
Responsibilities
Lead Program Implementation & Execution
- Oversee end-to-end implementation of learning and development programs.
- Ensure seamless orchestration across scheduling, learner communication, and logistical coordination.
- Deliver high-quality learning experiences.
Lead Facilitation & Learning Delivery
- Deliver impactful training sessions—virtually and in-person—on topics such as leadership development, onboarding, communication, and client experience.
- Manage physical and virtual classroom environments to maximize engagement and retention.
- Coach internal facilitators, leaders, and SMEs to deliver effectively and at scale.
Manage L&D Operations and Infrastructure
- Direct the operational backbone of the L&D function.
- Oversee LMS administration, reporting processes, technology spend, and vendor partnerships.
- Ensure smooth and scalable program delivery.
Ensure Program Quality & Integrity
- Maintain alignment to defined learning objectives.
- Measure learner satisfaction and uphold quality standards across all program components.
Drive Learner Experience Excellence
- Champion exceptional end-to-end learner experiences.
- Design and execute communication strategies, support mechanisms, and feedback loops.
Oversee Stakeholder Engagement & Communication
- Act as a strategic liaison between L&D and business stakeholders.
- Ensure clear, timely, and transparent communication to build trust and alignment on program goals.
Optimize L&D Systems and Processes
- Continuously evaluate and improve systems, tools, and workflows.
- Enhance efficiency, accuracy, and user experience across the learning ecosystem.
Lead and Develop Team
- Provide leadership, coaching, and development for direct reports in Coordination, Operations, and Program Management.
- Foster a culture of accountability, innovation, and high performance.
Things We Are Looking For
- 5+ years of experience in L&D, Talent & Organizational Development, Enablement, or related fields
- Demonstrated excellence in classroom delivery and program facilitation
- Proven ability to consult with leaders and translate business needs into ideas for learning solutions (in collaboration with L&D team)
- Experience with leadership development, onboarding, and/or skills training
- Degree in education, communication, instructional design, training & development, talent management, or related disciplines from an accredited university
Why Join Us?
Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time.
At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:
- Innovation: We embrace change because innovation lives outside the comfort zone.
- Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
- Honesty: We are fiercely transparent and consistently honest.
- Fun: We fuel work with fun, knowing life's too short for boring.
- Employee First: We are built by our people, for our people, and that will never change.
- Low Ego: We champion ideas over titles, because brilliance knows no rank.
- One Team: We win as a team, we lose as a team, we are one team.
Benefits We Offer:
- Expected salary range of $115,000- $145,000
- 20 days of PTO, plus 12+ paid holidays
- Flexible Sick Day Policy
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(k) & Retirement Plans
- Continued education reimbursement
- On-going training & development opportunities
Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!
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