IT SUPPORT SPECIALIST en Bergen's Promise

Description

Position Overview-

The IT Support Specialist is responsible for providing technical support to users, troubleshooting system issues within the organization and streamlining IT administration processes.

Duties & Responsibilities: 

· Be first line   support for users

· Research solutions   to user’s questions and inquiries.

· Develop and maintain   troubleshooting documentation.

· Manage system   configuration, user roles, and related items with onboarding and offboarding   of users.

· Monitor and verify   compliance of network security.

· Perform regular auditing   on hardware & software.

· Excellent   communications and customer service skills.

· Collaborate and   coordinate with others in the tech team on all aspects of software service   delivery.

· Communicate with   vendors to troubleshoot vendor HW/SW issues.

Measurable Deliverables:

· Help Desk issue resolution metric

· Problem solving issues

· Customer service delivery and outcomes

· Completion of assigned tasks

· Detailed and accurate performance metric

· Team building and support

Requirements

Qualifications-

Education and/or Experience:

· Associates or Bachelor’s degree is a plus.

Special Skills:

· Excellent verbal and written communication skills.

· Industry certifications, such as A+, Net+, etc. is a plus.

· Collaborate and coordinate with others in the tech team on all aspects of software service delivery.

· Microsoft   administration (Windows OSes, 365, AD, Exchange, etc.)

· Google Android OS knowledge

· Assist with enterprise mobile device management configuration and troubleshooting.

· IBM Maas365

Physical Effort:

Driving; Lifting office supplies and client files. 

Equipment Used:

General Office Equipment, Vehicle, Communication Devices, Computer. 

Work Environment:

General Office

Bergen’s Promise, Inc. maintains a policy of nondiscrimination regarding all employees. The Agency desires to handle all aspects of employment on the basis of merit, competence and qualification. Employment is not influenced in any manner by race, color, religion, sex, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other factor prohibited by law. The Agency makes all decisions with respect to recruiting, hiring, and/or promotions for all job classifications based on individual’s qualifications related to the requirements of the position. All other personnel matters, such as compensation, benefits, transfers, reduction in workforce, recall, training, education, and social/recreation programs, are to be administered free from any illegal discriminatory practices.