PPM Planning Coordinator en FAAC Technologies

1) OVERALL PURPOSE OF THE JOB  

To plan the daily jobs for the Service PPM engineers across the UK and Ireland dealing with Key Account & Non-Key Account customers, working towards our monthly PPM KPI commitments.

2) REPORTING RELATIONSHIPS

To report directly to Planning Manager & Planning Team Leader

Working alongside a team of 4 x Reactive Planning Coordinators, also working closely with the PPM engineering field team and regional operation managers

3) KEY RESPONSIBILITIES

• Coordinating, and scheduling planned preventative maintenance (PPM) tasks to ensure timely execution.
• Directly schedule the PPM work commitment for the PPM Service engineers and support the Regional Planning Team with PPM scheduling for Reactive Engineers.
• To work closely with field managers to drive productivity from the engineering field team.
• To work closely with Key Account & Non-Key Account customers to help adhere to contractual PPM SLA commitments.
• Communicating with other internal departments regarding PPM compliance.
• Providing customers with regular updates, such as ETA`s and rescheduled dates where attendance did not take place. 
• Maintaining asset data and processing changes when required.
• Updating FAAC internal planning system (Currently FSM).
• Daily communication with engineers on workload/bookings

4) KNOWLEDGE / SKILLS / EXPERIENCE REQUIRED

• Ability/Experience of planning/ scheduling to meet customer/ business needs
• IT literate with a good knowledge of MS Office suite of packages (Excel, Word, Outlook) 

5) COMPETENCIES / CAPABILITIES

• Ability to work to tight timescales and prioritise under pressure
• Strong communication skills
• Practical problem solver and desire to overcome daily challenges
• Able to take initiative and be self-driven
• Customer focused

6) SPECIAL FACTORS OF THE ROLE

• Must be available to work one Saturday every 5 weeks