Accounts Receivable Supervisor en Beacon Healthcare Solutions

Job Description

Position Summary:

The AR Follow-Up and Denial Management Supervisor is responsible for leading and supporting the AR Representative team in managing accounts receivable functions, including insurance and patient follow-up, denial resolution, and payment posting. This role ensures timely and accurate revenue collection, monitors team performance, analyzes denial trends, and implements process improvements. The Supervisor acts as a resource for complex issues, coordinates training, and collaborates with internal and external stakeholders to optimize reimbursement and compliance.

 Essential Duties: 

• Supervise daily activities of AR Representatives, including claim follow-up, denial management, and payment posting.
• Monitor aging reports and work queues to ensure timely resolution of outstanding balances and denials.
• Analyze denial trends and root causes; develop and implement corrective actions to reduce preventable denials.
• Oversee the preparation and distribution of invoices, follow-up on overdue payments, and resolution of billing discrepancies.
• Ensure accurate recording and posting of financial transactions, account updates, and payment applications.
• Review and reconcile accounts receivable ledgers and bank statements, support monthly financial close processes.
• Respond to and resolve escalated patient and payer inquiries, account concerns, refunds, and credits.
• Ensure compliance with HIPAA and other regulatory standards.
• Provide ongoing training, coaching, and performance feedback to AR Representatives.
• Prepare and present regular reports on team productivity, denial rates, and recovery performance.
• Collaborate with billing, coding, and compliance teams to resolve systemic issues and improve workflows.
• Participate in process improvement initiatives and cross-functional projects.
• Perform other duties as assigned.

Qualifications and Skills:  

• High school diploma or equivalent required; associate degree or certification in medical billing/coding preferred.
• 1–2 years of experience in healthcare accounts receivable, medical billing, or RCM environment.
• Knowledge of commercial and government insurance payers, including Medicare and Medicaid preferred.
• Familiarity with EOBs, ERAs, denial codes, and appeals processes.
• Proficiency in practice management systems and EHR platforms.
• Proficient in Microsoft Office, particularly Excel.
• Strong attention to detail and problem-solving skills.
• Excellent organizational and time management abilities. 
• Ability to effectively communicate with patients, insurance companies, and other staff members. 
• Ability to work independently and within a team in a fast-paced environment.
• Availability of working Monday through Friday from 7:30 AM to 4:00 PM or 8:00 AM - 4:30 PM (40 hours per week).

Only candidates selected for interviews will be contacted. Preemployment screenings and verification of credentials (if applicable) are required before the start date. Beacon uses E-Verify to confirm employment eligibility for all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-verify.

Beacon is an Equal Opportunity Employer.