Lead Helpdesk Administrator en Pipeworks Studios
Pipeworks Studios · Eugene, Estados Unidos De América · Onsite
- Senior
- Oficina en Eugene
Pipeworks Studio is seeking a Lead Helpdesk Administrator to join our team. This role is responsible for managing accounts, systems, and hardware/software assets, while also providing helpdesk support and ensuring compliance. The ideal candidate will have strong organizational skills, excellent communication skills, and the ability to balance technical tasks with employee- and client-facing service.
Our studio is located in downtown Eugene, OR. This role is required to work on-site.
Our studio is located in downtown Eugene, OR. This role is required to work on-site.
Day To Day
Accounts & Access
- Manage both on-premises Active Directory and Microsoft Entra ID accounts.
- Maintain security through group policies, MFA, and account lifecycle management.
- Set up and deprovision accounts for employees and contractors, ensuring correct tool and project access.
Systems & Tools
- Administer Microsoft 365, SharePoint, and related Microsoft services.
- Manage Jira and Confluence, including user settings, workflow adjustments, and backend configurations.
- Maintain the IT SharePoint page for ease of use and updated content.
- Oversee client partner centers and developer accounts, ensuring proper configuration and compliance.
- Collaborate with IT, DevOps, and HR to manage system permissions and access.
Assets & Software
- Track and assign software licenses to maintain compliance.
- Manage company hardware and software inventory using Snipe-IT.
- Maintain accurate records for both office and remote equipment.
- Handle equipment swaps and replacements to minimize user downtime.
Helpdesk Work
- Resolve Tier 1 and Tier 2 support requests (lockouts, access issues, password resets).
- Triage incoming tickets, keeping workflows, business rules, and service catalog organized.
- Provide clear and timely communication with users during troubleshooting.
Documentation
- Write and update helpdesk procedures, IT workflows, and internal guides.
- Maintain onboarding materials to ensure smooth setup for new hires.
- Develop troubleshooting guides and self-service resources for common issues.
Audits & Compliance
- Review user access, group memberships, and permissions regularly.
- Document and correct audit data as needed.
- Assist with process improvements to maintain security and compliance.
Team Leadership
- Lead weekly helpdesk meetings to review priorities and progress.
- Act as a point of escalation for complex or high-priority issues.
- Identify opportunities to improve helpdesk operations and employee support.
Skills Knowledge and Expertise
Must Haves
· 5+ years in an IT or Help Desk role.
· 5+ years in an IT or Help Desk role.
· Hands-on experience in IT systems administration or helpdesk support.
· Familiarity with Microsoft Active Directory, Entra ID, and Microsoft 365 administration.
· Strong organizational skills with attention to detail.
· Excellent written and verbal communication skills.
· Ability to lift 50+ lbs and perform physically active tasks as needed.
Nice-To-Have Skills
· Familiarity with Snipe-IT or other inventory management tools.
· Experience in account compliance/audit processes.
· Experience with Jira/Confluence management and integrations.
· Interest in developing skills in building management or IT compliance.
What We Can Offer You
- Medical, Dental, and Vision
- 401K with employer match
- Employer Paid Life Insurance Policy
- Generous Paid Time Off
- 20 Paid Company Holidays
- Paid Parental Leave
- Employee Assistance Program
- Fitness Club Discounts
- Sports Team Sponsorship
- Annual Company Events
- Project Wrap Parties
A Commitment to Diversity, Equity, and Inclusion
Pipeworks Studios recognizes the importance of creating an environment where all of our employees feel included and empowered to bring ideas to the table. We value each employee's unique experiences and perspectives and recognize that it is both the smart and right thing to foster diversity, equity and inclusion within our organization.
By diversifying our workforce, increasing equity, and ensuring that our individual differences are valued, we are better able to deliver an experience that reflects, inspires, and connects with our audience... because games are for everyone!
Pipeworks provides equal employment opportunities to all employees and applicants without regard to race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, or any protected category prohibited by local, state or federal laws.
Go to Pipeworks.com to see some of our continued efforts and our latest Diversity Report.
Pipeworks Studios recognizes the importance of creating an environment where all of our employees feel included and empowered to bring ideas to the table. We value each employee's unique experiences and perspectives and recognize that it is both the smart and right thing to foster diversity, equity and inclusion within our organization.
By diversifying our workforce, increasing equity, and ensuring that our individual differences are valued, we are better able to deliver an experience that reflects, inspires, and connects with our audience... because games are for everyone!
Pipeworks provides equal employment opportunities to all employees and applicants without regard to race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, or any protected category prohibited by local, state or federal laws.
Go to Pipeworks.com to see some of our continued efforts and our latest Diversity Report.
