- Junior
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
The primary function of this role is to deliver exceptional customer service by efficiently processing claims and resolving issues with the highest level of professionalism. A solution-oriented approach is essential, ensuring that customer problems are addressed promptly and effectively. Handling calls in a timely manner and maintaining a professional demeanor are crucial to providing optimal assistance to our customers. Additionally, the ability to multitask effectively while on the phone and working through multiple sites is vital for seamless service and swift resolution of customer inquiries.
Key Responsibilities
- Candidate must present a professional, personable, and positive image.
- Candidate must possess excellent customer service and communication skills.
- Must be able to multi-task effectively.
- Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives.
- Learns and maintains a working knowledge of policies, procedures, and processing systems
- Candidate must ensure that clients, staff, and guests of the firm are greeted in a courteous and professional manner.
- Candidate must respect confidentiality in discussing claim and staff information.
- Reports to work regularly and on time.
- Notifies Manager regarding staff absences/tardiness; updates and informs other necessary parties of the same and related information.
- Assists in other duties as needed and directed with prior approval from Manager.
- Must be able to pass background and credit check.
- May be subjected to drug testing at manager or HR’s discretion.
- Must be able to be flexible to work additional hours during high volume times (CAT), when there is peak demand.
Skills, knowledge & expertise
- High School Diploma or equivalent
- Strong active listening skill and verbal communication with proper grammar
- Strong computer skills
- Telephone etiquette skills
- Proficient in Microsoft Word, Excel, Outlook, and Teams
- Remarkable Customer Service
- Ability to deal with difficult situations
- Enjoy working with a team as well as independently
- Eager to advance their career with a reliable company
- Strong attention to detail
- Excellent data entry and typing skills
- Exceptional time management skills and ability to meet deadlines
Preferred Qualifications:
- Previous experience in a call center or customer support role
- Able to speak additional languages (Spanish, French, etc.)
Benefits
Benefits
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to ensure your health and that of your family.
- A 401k plan with employer matching to help you build a secure financial future.
- Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
- Paid holidays.
- Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
