Customer Service Representative- Transportation en Davies
Davies · San Antonio, Estados Unidos De América · Onsite
- Junior
- Oficina en San Antonio
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
Davies has an immediate opening for an experienced Customer Service Representative. You will be responsible for supporting our Third-Party Administration (TPA) claims Transportation Division by providing top-notch service to our valued customers. Main responsibilities will include handling policy holder and claimant calls through our telephony system, managing email and assisting with various administrative duties assigned.
This is and in office position located in our San Antonio office.
Key Responsibilities
- Efficiently handle customer calls and email
- Communicate effectively over the phone demonstrating excellent verbal communication skills
- Collaborate with claims adjusters and managers to address customer needs ensuring timely communication
- Document claims files with notes and action items
- Perform administrative tasks as assigned
- Demonstrate a proactive approach to customer interactions ensuring a positive customer experience
- Follow established procedures for authorized communication, cycle times and target expectations.
Skills, knowledge & expertise
- Minimum of 1 year of phone experience
- 1 year of insurance customer service experience
- Proficiency with technology
- Good problem-solving aptitude
- Ability to adapt to change, proactively recognize process improvement opportunities
- Strong organizational and prioritization skills
- Proven success working in a fast-paced environment
- Excellent oral and written communication skills
- Ability to work independently as well as in a team setting
- Bilingual (Spanish speaking) a plus
Benefits
Benefits
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to ensure your health and that of your family.
- A 401k plan with employer matching to help you build a secure financial future.
- Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
- Paid holidays.
- Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
