- Professional
- Oficina en Mumbai
As an Associate Process Manager in the ERG (Employee resource group) Enablement team, you will play a critical role in supporting the execution of (ERG) initiatives for communities like Talent & Arts, Sports and Travel etc . You will work closely with ERG leads, internal stakeholders, and cross-functional teams to ensure smooth operations, impactful programming, and inclusive engagement across the organization.
Key Responsibilities
Program Execution & Operations
- Support the planning and execution of ERG-led events, campaigns, and cultural moments throughout the year.
- Coordinate logistics including venue booking, vendor management, communications, and budget tracking.
- Maintain ERG calendars and ensure alignment across groups to avoid overlaps and foster collaboration.
ERG Support & Enablement
- Assist ERG leads in operational tasks such as setting up meetings, tracking goals, and managing documentation.
- Help implement ERG charters, role definitions, and reporting templates.
- Provide administrative support for onboarding new ERGs and volunteers.
Community Engagement
- Promote inclusive participation by supporting outreach efforts across departments and levels.
- Help organize community-building activities and feedback sessions.
- Maintain ERG member databases and engagement trackers.
Communications & Storytelling
- Draft internal communications, event promotions, and intranet content to spotlight ERG efforts.
- Collaborate with internal comms to amplify ERG stories and milestones.
- Manage content repositories and photo/video archives from ERG events.
Data & Impact Tracking
- Collect and analyze participation data, feedback, and engagement metrics.
- Prepare monthly dashboards and reports for HR and leadership.
- Support recognition efforts for ERG volunteers and contributors.
Qualifications
- 4+ years of experience in program coordination or event management roles.
- Strong organizational and communication skills.
- Experience with event planning, stakeholder management, and data reporting.
- Passion for inclusion, diversity, and community building.
About Company
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
