- Senior
- Oficina en Mumbai
The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The candidate must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.
Role Summary:
We are seeking a passionate and proactive individual to lead the growth and effectiveness of Employee Resource Groups (ERGs) across the organization. This role will be responsible for enabling inclusive, vibrant, and high-impact communities—ranging from diversity-focused groups to interest-based communities.
The ERG & Employee Community Lead will act as a key connector, program manager, and advocate to foster belonging, collaboration, and employee engagement.
Key Responsibilities:
ERG Strategy & Enablement
- Drive the vision, structure, and governance for all ERGs across the organization.
- Support ERG leaders in setting goals, planning events, and aligning with company values.
- Establish ERG charters, roles, budgets, and reporting mechanisms.
Program Execution
- Plan and execute a year-round calendar of ERG-led initiatives, campaigns, and cultural moments.
- Ensure coordination across ERGs to avoid overlaps and promote collaboration.
- Provide support for logistics, communication, and external partnerships.
Community Building & Inclusion
- Promote broad and inclusive participation across levels and functions.
- Coach ERG leads to build strong, sustainable communities.
- Identify and launch new ERGs based on employee interests and business priorities.
Communications & Storytelling
- Partner with internal comms to spotlight ERG efforts and amplify success stories.
- Create awareness campaigns, event promotions, and community content (intranet, email, social).
- Serve as the internal ambassador for ERG programs.
Impact Measurement
- Track engagement metrics, participation, and feedback to assess impact.
- Share insights and improvement areas with HR/leadership.
- Celebrate milestones, recognize volunteers, and evolve programming based on needs.
Skills & Experience:
- Min 8+ years of experience in employee resource management ERG.
- Strong organizational, communication, and stakeholder management skills.
- Passion for building inclusive cultures and vibrant communities.
- Comfortable working across multiple teams and geographies
- Experience in leading or supporting ERGs or community initiatives.
- Familiarity with wellness, cultural events, or DEI-focused programming is a plus.
- Creative thinking with a hands-on approach to execution.
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