Order Coordinator - Sales Aftermarket and Service en Cogent Companies

• Provides timely and accurate quotes.
• Processes orders for build-ups, repairs, and replacement at the appropriate gross margins.
• Ensures on time delivery of product and repairs.
• Provides customer service by answering general service calls.
• Communicates with customers and other associates on any contract changes.
• Works with vendors on order fulfillment, pricing, and shipping.
• Records non-conformances.
• Communicates regularly with the Shop regarding status of repairs.

Occasionally may be required to travel by motor vehicle for business purposes, otherwise; on-site regular attendance is required at the office/warehouse location

Education:

High School Diploma or equivalent required.  One to three months related experience and/or training preferred. 

BEHAVIORAL STANDARDS: 

• Maintains on-site regular attendance at the office/shop location when not traveling for business purposes.
• Works in harmony with other employees.
• Demonstrates initiative in learning and improving.
• Demonstrates continuous learning by seeing success and failure as learning experiences to fuel future success.
• Gives stable and predictable work performance.
• Is responsive to requests for assistance from others.
• Responds positively to suggestions, instructions or criticisms.
• Keeps supervisor informed on important details.
• Uses time effectively-seeks more work when appropriate.
• Assists other employees without being asked.
• Receives favorable comments from others.
• Uses good judgment in resolving problems.
• Requires little direction and supervision.
• Adapts well to changing circumstances.
• Displays commitment, the willingness to do whatever it takes to get results.
• Willingly joins up and aligns with the Organization.
• Shows resilience, the ability to stay the course in the face of obstacles and setbacks. Doesn’t stop at the first sign of difficulty or challenge.
• Displays ownership, the acceptance of the consequences of our actions whether good or bad. Has ability to readily account for own impact on results whether good or bad;.
• Displays accountability for actions and decisions by conversing easily about their role in the results and their intentions for adjustments in their approach.

Knowledge and Abilities:

• One to three months of related experience and/or training.
• Knowledge of mechanical components and ability to follow all safety precautions.
• Ability to read, analyze, and interpret the most complex documents.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to apply basic business mathematical concepts such as profit and loss, cost ratio, discount percentage, and gross margin.
• Proficiency in Microsoft office products including Word, Outlook and Excel.
• Ability to convey a positive and professional image to clients, management, and coworkers.
• Ability to work effectively with vendors, employees, and management.
• Ability to communicate effectively orally and in writing with all departments.
• Solid decision making, judgment, problem solving, and time management skills required.
• Ability to prioritize and process work quickly and accurately, dealing with interruptions and changing priorities.
• Ability to handle multiple projects simultaneously.
• Demonstrated superior attention to detail and ability to meet tight deadlines.
• Ability to excel in a team-oriented work environment and to focus on tasks independently.