WOW Service Representative en View All Current Job Listings

Hours:

Monday - Friday 8:00 am - 5:00 pm - an occasional on-call for weekends and holidays.

Position Overview:
We are seeking a friendly and professional Customer Service Representative to join our team. This role is perfect for someone with strong communication skills, attention to detail, and a passion for helping others. You’ll serve as the first point of contact for many of our customers, ensuring they receive top-notch service and support from start to finish.

What You’ll Do:

• Answer and direct incoming calls
• Make outbound follow-up calls for service and sales
• Schedule and confirm appointments across multiple divisions
• Provide information and assistance to customers and team members
• Handle customer queries with professionalism and care
• Support administrative tasks including preparing documents, correspondence, and messages
• Conduct “Happy Calls” to ensure customer satisfaction
• Participate in after-hours and holiday call rotation as needed

What We’re Looking For:

• 1+ years of customer service experience
• Professional personal presentation and strong interpersonal skills
• Excellent verbal and written communication skills
• Strong attention to detail, reliability, and initiative
• Ability to multi-task in a fast-paced environment
• Computer proficiency (MS Word, Excel, Outlook)
• High school level reading and writing skills
• Dependable team player with a positive attitude
• Stress tolerance and the ability to stay calm under pressure

Why Work at GSM Services?

• Family-oriented culture with nearly 100 years of history in the community
• Competitive pay and benefits package
• Ongoing training and opportunities for growth
• A team that values trust, integrity, and excellence
• The chance to make a meaningful impact by providing Comfort & Peace of Mind every day.

GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:

https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE