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WOW Service Representative na View All Current Job Listings

View All Current Job Listings · Gastonia, Estados Unidos Da América · Onsite

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Hours:

Monday - Friday 8:00 am - 5:00 pm - an occasional on-call for weekends and holidays.


Position Overview:
We are seeking a friendly and professional Customer Service Representative to join our team. This role is perfect for someone with strong communication skills, attention to detail, and a passion for helping others. You’ll serve as the first point of contact for many of our customers, ensuring they receive top-notch service and support from start to finish.

What You’ll Do:

  • Answer and direct incoming calls
  • Make outbound follow-up calls for service and sales
  • Schedule and confirm appointments across multiple divisions
  • Provide information and assistance to customers and team members
  • Handle customer queries with professionalism and care
  • Support administrative tasks including preparing documents, correspondence, and messages
  • Conduct “Happy Calls” to ensure customer satisfaction
  • Participate in after-hours and holiday call rotation as needed

What We’re Looking For:

  • 1+ years of customer service experience
  • Professional personal presentation and strong interpersonal skills
  • Excellent verbal and written communication skills
  • Strong attention to detail, reliability, and initiative
  • Ability to multi-task in a fast-paced environment
  • Computer proficiency (MS Word, Excel, Outlook)
  • High school level reading and writing skills
  • Dependable team player with a positive attitude
  • Stress tolerance and the ability to stay calm under pressure

Why Work at GSM Services?

  • Family-oriented culture with nearly 100 years of history in the community
  • Competitive pay and benefits package
  • Ongoing training and opportunities for growth
  • A team that values trust, integrity, and excellence
  • The chance to make a meaningful impact by providing Comfort & Peace of Mind every day.

GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:

https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE

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