- Junior
VirtueStaff is seeking a passionate and dedicated Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing outstanding customer support and facilitating a positive experience for our clients. If you enjoy helping others and have excellent communication skills, we invite you to apply!
Responsibilities
- Address customer inquiries and resolve issues promptly through various channels, including phone, email, and chat.
- Provide product and service information, guiding customers through their choices and assisting with order processes.
- Maintain accurate records of customer interactions and follow up on unresolved issues.
- Collaborate with team members to improve service delivery and share insights on customer feedback.
- Assist with customer retention initiatives and identify opportunities to enhance user experience.
- Stay informed about product updates and changes to communicate effectively with customers.
Requirements
- Previous experience in customer service or a related role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and a customer-focused attitude.
- Ability to perform well in a fast-paced environment and manage multiple tasks simultaneously.
- Proficient with CRM software and basic computer applications.
- Detail-oriented with strong organizational skills.
- Able to work independently as well as part of a team.
- Flexibility to work various shifts, including evenings and weekends if necessary.
Benefits
- Work From Home
- Performance Bonus
