Senior IAM Engineer en myCareer - NSW Government

Senior IAM Engineer, Temporary opportunity until end June 2027. Based in Sydney CBD with flexible + hybrid working options available

The Department of Customer Service (DCS) is looking for a Senior IAM Engineer to join our growing team! 

Benefits 

• Fantastic temporary opportunity until end June 2027, in a technical team supporting the Identity & Access Management platforms
• Driving the development of the Identity & Access Management platforms to uplift the Identity capabilities and services of the Department
• Salary range, grade 9/10: $129,464 - $142,665+ super, commensurate with experience. 
• Excellent leave entitlements: 20 days annual leave, up to additional 24 days flexible leave. 
• Hybrid and flexible working options available, which would include two days in our office based in Sydney CBD 

About Us 

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.  

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.   

This role is pivotal to help mitigate security risks across DCS and its Agencies, whilst contributing to strengthening the security posture within the organisation.

Your responsibilities will include: 

• Leading the design, implementation, and optimization of IAM solutions including identity lifecycle management, access certifications, and privileged access controls.
• Acting as a technical escalation point for complex identity-related issues and collaborating with cross-functional teams to resolve systemic challenges.
• Driving IAM maturity initiatives and mentoring junior engineers to build team capability.
• Managing and enhancing authentication and authorization platforms, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access controls.
• Ensuring compliance with security policies and regulatory requirements through continuous process improvement and automation.
• Supporting application onboarding and integration with IAM platforms.

About you: 

• Proven experience (3+ years) in IAM engineering, with deep knowledge of identity lifecycle, access provisioning, and authentication technologies.
• Strong understanding of Active Directory, Azure AD, LDAP, SAML, OAuth, and other identity protocols.
• Experience with IAM platforms such as SailPoint, Okta, ForgeRock, or similar.
• A collaborative mindset with excellent communication skills and the ability to mentor and lead others.
• A proactive approach to problem-solving and continuous improvement.
• Is committed to delivering high-quality, customer-focused services.

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!  

What we need from you:  

To start your journey towards becoming our Senior IAM Engineer, please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages). 

In your cover letter please share your motivation for applying for this position and your relevant skills.  

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 1st September 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process