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Hybrid Operations Support Specialist en CYKOR

CYKOR · Annapolis, Estados Unidos De América · Hybrid

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Description

  • Post-sales support to include responding to customer inquiries and essential details to ensure customer success. 
  • Work closely with vendors/distributors to track order status’, update our Salesforce data, and provide Estimated Ship Dates (ESDs) to customers.  
  • Prepare and issue accurate invoices to customers, maintaining proper documentation and adhering to billing timelines. 
  • Partner closely with the sales team to support quote-to-order activities and resolve any customer concerns. 
  • Providing a physical presence in our Annapolis office for customers and deliveries 3 days per week. 
  • Receive incoming shipments to the CyKor warehouse. Track and organize inbound orders to ensure they are properly recorded, stored, and managed. 
  • *This role may have potential as it touches other departments to evolve into a variety of areas including Accounting, Marketing, Human Resources, Customer Service, Inside Sales and Project Management. 

Requirements

  • 2+ years in corporate office environment support roles (preferred)
  • Customer Service experience (preferred)
  • Bachelor’s Degree (preferred)
  • Proficiency with Microsoft Office skills (Excel, Word, PowerPoint, Outlook)
  • Excellent verbal and writing skills, with a focus on all communications being customer friendly, accurate, and solution focused
  • Excellent time-management and organizational skills with attention to detail
  • Willingness to go the extra mile in order to provide exceptional customer service
  • Strong problem-solving skills and ability to adapt to changing priorities
  • High level of trustworthiness
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